/* ═══════════════════════════════════════════════════════════════════════════════
   Hi-flyer Admin & Support Chat - Premium Stylesheet
   Version 2.0 - 10/10 Quality
   ═══════════════════════════════════════════════════════════════════════════════ */

/* ─── CSS Variables ──────────────────────────────────────────────────────────── */
:root {
  --supe-primary: #2563eb;
  --supe-primary-hover: #1d4ed8;
  --supe-primary-light: #dbeafe;
  --supe-success: #059669;
  --supe-success-light: #d1fae5;
  --supe-warning: #d97706;
  --supe-warning-light: #fef3c7;
  --supe-danger: #dc2626;
  --supe-danger-light: #fee2e2;
  --supe-gray-50: #f9fafb;
  --supe-gray-100: #f3f4f6;
  --supe-gray-200: #e5e7eb;
  --supe-gray-300: #d1d5db;
  --supe-gray-400: #9ca3af;
  --supe-gray-500: #6b7280;
  --supe-gray-600: #4b5563;
  --supe-gray-700: #374151;
  --supe-gray-800: #1f2937;
  --supe-gray-900: #111827;
  --supe-radius-sm: 8px;
  --supe-radius-md: 12px;
  --supe-radius-lg: 16px;
  --supe-radius-xl: 22px;
  --supe-shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.05);
  --supe-shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.1);
  --supe-shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.1);
  --supe-shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, 0.1);
  --supe-transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
}

/* ─── Admin Layout ───────────────────────────────────────────────────────────── */
html.is-supe-admin-route,
body.is-supe-admin-route {
  min-height: 100%;
  background: var(--hf-bg, #f1f5f9);
  font-family:
    'Inter',
    -apple-system,
    BlinkMacSystemFont,
    sans-serif;
}

body.is-supe-admin-route {
  overflow: auto;
}

body.is-supe-admin-route .app-shell,
body.is-supe-admin-route .app-boot-overlay,
body.is-supe-admin-route .bg-orb,
body.is-supe-admin-route .bg-grid,
body.is-supe-admin-route .support-chat-root {
  display: none !important;
}

body.is-supe-admin-route #authGateOverlay {
  position: fixed;
  inset: 0;
  z-index: 12000;
}

body.is-supe-admin-route #authGateOverlay:not(.hidden) {
  display: flex !important;
}

.supe-admin-root.hidden {
  display: none;
}

.supe-admin-root {
  min-height: 100vh;
  padding: max(12px, env(safe-area-inset-top)) clamp(12px, 3vw, 32px) 32px;
  color: var(--hf-ink, var(--supe-gray-900));
}

.hf-crm-shell.supe-admin-shell {
  width: min(1480px, 100%);
  margin: 0 auto;
  padding: 0;
  border: none;
  border-radius: 0;
  background: transparent;
  backdrop-filter: none;
  box-shadow: none;
}

/* ─── Admin Header ───────────────────────────────────────────────────────────── */
.supe-admin-header,
.supe-admin-actions,
.supe-admin-tabs,
.supe-toolbar,
.supe-mutation-grid {
  display: flex;
  gap: 12px;
}

.supe-admin-header {
  align-items: center;
  justify-content: space-between;
  margin-bottom: 18px;
}

.supe-eyebrow {
  margin: 0 0 8px;
  color: var(--supe-primary);
  font-size: 0.82rem;
  font-weight: 800;
  letter-spacing: 0.18em;
  text-transform: uppercase;
}

.supe-admin-header h1,
.supe-access-card h1 {
  margin: 0;
  font-size: clamp(2rem, 5vw, 4rem);
  line-height: 1;
  letter-spacing: -0.02em;
}

.supe-admin-actions {
  align-items: center;
  flex-wrap: wrap;
}

.supe-admin-home {
  display: inline-flex;
  min-height: 42px;
  align-items: center;
  padding: 0 18px;
  border: 1px solid rgba(37, 99, 235, 0.24);
  border-radius: 999px;
  color: var(--supe-primary);
  font-weight: 800;
  text-decoration: none;
  transition: var(--supe-transition);
}

.supe-admin-home:hover {
  background: var(--supe-primary-light);
}

/* ─── Status Bar ─────────────────────────────────────────────────────────────── */
.supe-admin-status {
  min-height: 44px;
  margin: 0 0 16px;
  padding: 12px 16px;
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-md);
  background: var(--supe-gray-50);
  color: var(--supe-gray-600);
  font-weight: 700;
}

.supe-admin-status.is-ok {
  border-color: rgba(16, 185, 129, 0.3);
  background: var(--supe-success-light);
  color: #047857;
}

.supe-admin-status.is-danger {
  border-color: rgba(239, 68, 68, 0.3);
  background: var(--supe-danger-light);
  color: #b91c1c;
}

/* ─── Tabs ───────────────────────────────────────────────────────────────────── */
.supe-admin-tabs {
  margin-bottom: 16px;
  padding: 6px;
  border-radius: var(--supe-radius-lg);
  background: var(--supe-gray-100);
}

.supe-admin-tabs button {
  min-height: 44px;
  padding: 0 22px;
  border: 0;
  border-radius: var(--supe-radius-md);
  background: transparent;
  color: var(--supe-gray-500);
  font-weight: 800;
  transition: var(--supe-transition);
}

.supe-admin-tabs button:hover {
  color: var(--supe-gray-700);
}

.supe-admin-tabs button.active {
  background: var(--supe-primary);
  color: #fff;
  box-shadow: var(--supe-shadow-md);
}

/* ─── Toolbar ────────────────────────────────────────────────────────────────── */
.supe-panel.hidden,
.supe-detail.hidden {
  display: none;
}

.supe-toolbar,
.supe-mutation-grid {
  align-items: end;
  flex-wrap: wrap;
  margin-bottom: 18px;
}

.supe-toolbar label,
.supe-mutation-grid label {
  display: grid;
  min-width: min(220px, 100%);
  flex: 1;
  gap: 6px;
  color: var(--supe-gray-500);
  font-size: 0.78rem;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.supe-toolbar input,
.supe-mutation-grid input,
.supe-toolbar select {
  min-height: 44px;
  padding: 0 14px;
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-md);
  background: #fff;
  color: var(--supe-gray-900);
  font: inherit;
  transition: var(--supe-transition);
}

.supe-toolbar input:focus,
.supe-mutation-grid input:focus,
.supe-toolbar select:focus {
  outline: none;
  border-color: var(--supe-primary);
  box-shadow: 0 0 0 3px var(--supe-primary-light);
}

/* ─── Buttons ────────────────────────────────────────────────────────────────── */
.supe-btn-primary {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-height: 44px;
  padding: 0 20px;
  border: 0;
  border-radius: var(--supe-radius-md);
  background: var(--supe-primary);
  color: #fff;
  font-weight: 700;
  cursor: pointer;
  transition: var(--supe-transition);
}

.supe-btn-primary:hover {
  background: var(--supe-primary-hover);
  box-shadow: var(--supe-shadow-md);
}

.supe-btn-secondary {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-height: 44px;
  padding: 0 20px;
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-md);
  background: #fff;
  color: var(--supe-gray-700);
  font-weight: 700;
  cursor: pointer;
  transition: var(--supe-transition);
}

.supe-btn-secondary:hover {
  background: var(--supe-gray-50);
  border-color: var(--supe-gray-300);
}

.supe-btn-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 40px;
  height: 40px;
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-md);
  background: #fff;
  color: var(--supe-gray-600);
  cursor: pointer;
  transition: var(--supe-transition);
}

.supe-btn-icon:hover {
  background: var(--supe-gray-50);
  border-color: var(--supe-gray-300);
  color: var(--supe-gray-900);
}

/* ─── Table ──────────────────────────────────────────────────────────────────── */
.supe-table-wrap {
  overflow-x: auto;
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-lg);
}

.supe-table {
  width: 100%;
  min-width: 820px;
  border-collapse: collapse;
}

.supe-table th,
.supe-table td {
  padding: 14px 16px;
  border-bottom: 1px solid var(--supe-gray-200);
  text-align: left;
  vertical-align: top;
}

.supe-table th {
  color: var(--supe-gray-500);
  font-size: 0.75rem;
  font-weight: 900;
  letter-spacing: 0.12em;
  text-transform: uppercase;
}

.supe-table strong,
.supe-table small {
  display: block;
}

.supe-table small {
  margin-top: 5px;
  color: var(--supe-gray-500);
  font-size: 0.8rem;
}

.supe-link-btn {
  padding: 0;
  border: 0;
  background: transparent;
  color: var(--supe-primary);
  font: inherit;
  font-weight: 900;
  text-align: left;
}

/* ─── Pills ──────────────────────────────────────────────────────────────────── */
.supe-pill {
  display: inline-flex;
  align-items: center;
  min-height: 28px;
  margin: 2px 4px 2px 0;
  padding: 0 10px;
  border-radius: 999px;
  background: var(--supe-warning-light);
  color: #92400e;
  font-size: 0.75rem;
  font-weight: 900;
  text-transform: uppercase;
}

.supe-pill.is-ok,
.supe-pill.supe-status-resolved {
  background: var(--supe-success-light);
  color: #166534;
}

.supe-pill.is-danger,
.supe-pill.supe-status-closed {
  background: var(--supe-danger-light);
  color: #991b1b;
}

.supe-pill.supe-pill-channel {
  background: var(--supe-gray-100);
  color: var(--supe-gray-600);
}

/* ─── Detail Panel ───────────────────────────────────────────────────────────── */
.supe-detail {
  position: fixed;
  top: 24px;
  right: 24px;
  bottom: 24px;
  width: min(520px, calc(100vw - 32px));
  overflow: auto;
  padding: 24px;
  border: 1px solid rgba(37, 99, 235, 0.22);
  border-radius: var(--supe-radius-xl);
  background: #fff;
  box-shadow: var(--supe-shadow-xl);
  z-index: 41;
}

.supe-detail-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(15, 23, 42, 0.42);
  z-index: 40;
}

.supe-detail-backdrop[hidden] {
  display: none;
}

.supe-inline-link {
  margin-left: 8px;
  min-height: 32px;
  padding: 0 12px;
  font-size: 0.82rem;
}

.supe-notify-form {
  display: grid;
  gap: 12px;
  margin: 16px 0;
  padding: 16px;
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-md);
  background: var(--supe-gray-50);
}

.supe-notify-form.hidden {
  display: none;
}

.supe-notify-form label {
  display: grid;
  gap: 6px;
  font-size: 0.78rem;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--supe-gray-500);
}

.supe-notify-form textarea {
  min-height: 88px;
  padding: 10px 12px;
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-md);
  font: inherit;
  resize: vertical;
}

.hf-inbox-load-more-wrap {
  display: flex;
  justify-content: center;
  padding: 12px 8px 4px;
}

.hf-inbox-load-more-wrap button {
  width: 100%;
}

.hf-ticket-priority-select select {
  min-height: 36px;
  padding: 0 10px;
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-md);
  background: var(--hf-surface);
  font: inherit;
  color: inherit;
}

.supe-detail-close {
  float: right;
  width: 42px;
  height: 42px;
  border: 0;
  border-radius: 999px;
  background: var(--supe-gray-100);
  color: var(--supe-gray-700);
  font-size: 1.1rem;
  font-weight: 900;
  cursor: pointer;
  transition: var(--supe-transition);
}

.supe-detail-close:hover {
  background: var(--supe-gray-200);
}

.supe-detail h2,
.supe-detail h3 {
  margin: 0 0 14px;
}

.supe-detail-grid {
  display: grid;
  gap: 10px;
  margin-bottom: 18px;
}

.supe-detail-item {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 12px;
  border-radius: var(--supe-radius-md);
  background: var(--supe-gray-50);
}

.supe-detail-label {
  color: var(--supe-gray-500);
  font-size: 0.74rem;
  font-weight: 900;
  letter-spacing: 0.1em;
  text-transform: uppercase;
}

.supe-detail-value {
  overflow-wrap: anywhere;
}

/* ─── Support Inbox Layout ───────────────────────────────────────────────────── */
.supe-inbox-header {
  margin-bottom: 20px;
}

.supe-inbox-title {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 16px;
}

.supe-inbox-title h2 {
  margin: 0;
  font-size: 1.75rem;
  letter-spacing: -0.02em;
}

.supe-ws-status {
  width: 10px;
  height: 10px;
  border-radius: 999px;
  background: var(--supe-gray-300);
  transition: var(--supe-transition);
}

.supe-ws-status.supe-ws-connected {
  background: var(--supe-success);
  box-shadow: 0 0 0 3px var(--supe-success-light);
}

.supe-ws-status.supe-ws-disconnected {
  background: var(--supe-danger);
  animation: pulse 2s infinite;
}

@keyframes pulse {
  0%,
  100% {
    opacity: 1;
  }
  50% {
    opacity: 0.5;
  }
}

.supe-search-group {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 0 14px;
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-md);
  background: #fff;
  flex: 1;
}

.supe-search-group svg {
  color: var(--supe-gray-400);
  flex-shrink: 0;
}

.supe-search-group input {
  flex: 1;
  border: 0;
  background: transparent;
  color: var(--supe-gray-900);
  font: inherit;
}

.supe-search-group input:focus {
  outline: none;
}

.supe-support-layout {
  display: grid;
  grid-template-columns: minmax(320px, 0.9fr) minmax(0, 1.4fr);
  gap: 20px;
  min-height: calc(100vh - 200px);
}

.supe-inbox-sidebar {
  display: flex;
  flex-direction: column;
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-lg);
  background: #fff;
  overflow: hidden;
}

/* ─── Batch Bar ──────────────────────────────────────────────────────────────── */
.supe-batch-bar {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 16px;
  background: var(--supe-primary-light);
  border-bottom: 1px solid rgba(37, 99, 235, 0.2);
}

.supe-batch-bar span {
  font-weight: 700;
  color: var(--supe-primary);
}

/* ─── Ticket List ────────────────────────────────────────────────────────────── */
.supe-inbox-list {
  flex: 1;
  overflow-y: auto;
}

.supe-ticket-row {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  width: 100%;
  padding: 16px;
  border: 0;
  border-bottom: 1px solid var(--supe-gray-100);
  background: transparent;
  color: inherit;
  font: inherit;
  text-align: left;
  cursor: pointer;
  transition: var(--supe-transition);
}

.supe-ticket-row:hover {
  background: var(--supe-gray-50);
}

.supe-ticket-row.supe-ticket-selected {
  background: var(--supe-primary-light);
  border-left: 3px solid var(--supe-primary);
}

.supe-ticket-left {
  position: relative;
  flex-shrink: 0;
}

.supe-ticket-avatar {
  width: 40px;
  height: 40px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 999px;
  background: var(--supe-gray-100);
  color: var(--supe-gray-600);
}

.supe-ticket-avatar.supe-status-open {
  background: var(--supe-primary-light);
  color: var(--supe-primary);
}

.supe-ticket-avatar.supe-status-resolved {
  background: var(--supe-success-light);
  color: var(--supe-success);
}

.supe-ticket-avatar.supe-status-closed {
  background: var(--supe-gray-100);
  color: var(--supe-gray-500);
}

.supe-unread-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 18px;
  height: 18px;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 0 5px;
  border-radius: 999px;
  background: var(--supe-danger);
  color: #fff;
  font-size: 0.7rem;
  font-weight: 800;
}

.supe-ticket-content {
  flex: 1;
  min-width: 0;
}

.supe-ticket-header {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 4px;
}

.supe-ticket-header strong {
  flex: 1;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  font-size: 0.95rem;
}

.supe-priority-badge {
  display: inline-flex;
  align-items: center;
  padding: 2px 8px;
  border-radius: 999px;
  font-size: 0.7rem;
  font-weight: 800;
  text-transform: uppercase;
}

.supe-priority-badge.supe-priority-low {
  background: var(--supe-gray-100);
  color: var(--supe-gray-600);
}

.supe-priority-badge.supe-priority-normal {
  background: var(--supe-primary-light);
  color: var(--supe-primary);
}

.supe-priority-badge.supe-priority-high {
  background: #fff7ed;
  color: #c2410c;
}

.supe-priority-badge.supe-priority-urgent {
  background: var(--supe-danger-light);
  color: #dc2626;
}

.supe-ticket-preview {
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
  margin-bottom: 8px;
  color: var(--supe-gray-500);
  font-size: 0.85rem;
  line-height: 1.4;
}

.supe-ticket-meta {
  display: flex;
  align-items: center;
  gap: 8px;
}

.supe-ticket-time {
  margin-left: auto;
  color: var(--supe-gray-400);
  font-size: 0.75rem;
}

/* ─── Thread Panel ───────────────────────────────────────────────────────────── */
.supe-thread-panel {
  display: flex;
  flex-direction: column;
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-lg);
  background: #fff;
  overflow: hidden;
}

.supe-thread-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 16px 20px;
  border-bottom: 1px solid var(--supe-gray-200);
}

.supe-thread-title h2 {
  margin: 0;
  font-size: 1.25rem;
  letter-spacing: -0.01em;
}

.supe-thread-subtitle {
  display: flex;
  gap: 12px;
  margin-top: 4px;
  color: var(--supe-gray-500);
  font-size: 0.85rem;
}

.supe-user-email {
  color: var(--supe-gray-600);
}

.supe-order-ref {
  color: var(--supe-primary);
  font-weight: 600;
}

.supe-thread-actions {
  display: flex;
  gap: 8px;
}

.supe-status-select {
  min-height: 40px;
  padding: 0 12px;
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-sm);
  background: #fff;
  color: var(--supe-gray-700);
  font-weight: 600;
  cursor: pointer;
}

/* ─── Unread Banner ──────────────────────────────────────────────────────────── */
.supe-unread-banner {
  padding: 10px 16px;
  background: var(--supe-primary-light);
  color: var(--supe-primary);
  font-weight: 700;
  text-align: center;
  font-size: 0.85rem;
}

/* ─── Chat Log ───────────────────────────────────────────────────────────────── */
.supe-chat-log,
.support-chat-log {
  flex: 1 1 auto;
  min-height: 0;
  display: flex;
  flex-direction: column;
  gap: 10px;
  overflow-y: auto;
  overscroll-behavior: contain;
  padding: 16px;
  background: var(--supe-gray-50);
}

/* ─── Messages ───────────────────────────────────────────────────────────────── */
.supe-message,
.support-message {
  display: flex;
  gap: 8px;
  max-width: min(86%, 380px);
  animation: messageSlideIn 0.3s ease-out;
}

@keyframes messageSlideIn {
  from {
    opacity: 0;
    transform: translateY(10px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.supe-message-user,
.support-message-user {
  align-self: flex-end;
  flex-direction: row-reverse;
}

.supe-message-avatar,
.support-message-avatar {
  width: 28px;
  height: 28px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 999px;
  flex-shrink: 0;
  overflow: hidden;
  font-size: 0.62rem;
  font-weight: 700;
  letter-spacing: -0.02em;
}

.support-message-avatar__img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}

.support-message-avatar__initial,
.support-message-avatar__mark {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 100%;
  height: 100%;
}

.support-message-avatar__initial[hidden] {
  display: none;
}

.support-message-avatar--user {
  background: rgba(15, 32, 56, 0.95);
  color: #e8f0fa;
}

.support-message-avatar--agent,
.support-message-avatar--assistant {
  background: linear-gradient(145deg, #2563eb, #0d9488);
  color: #fff;
  box-shadow: 0 4px 12px rgba(37, 99, 235, 0.24);
}

.supe-message-agent .support-message-avatar,
.supe-message-supe .support-message-supe {
  background: var(--supe-primary);
  color: #fff;
}

.supe-message-agent .supe-message-avatar,
.support-message-agent .support-message-avatar {
  background: var(--supe-primary);
  color: #fff;
}

.supe-message-user .supe-message-avatar,
.support-message-user .support-message-avatar {
  background: var(--supe-gray-200);
  color: var(--supe-gray-600);
}

.support-message-user .support-message-avatar--user {
  background: rgba(15, 32, 56, 0.95);
  color: #e8f0fa;
}

.supe-message-content,
.support-message-content {
  min-width: 0;
  padding: 9px 12px;
  border-radius: 16px;
  background: #fff;
  box-shadow: var(--supe-shadow-sm);
}

.supe-message-agent .supe-message-content,
.support-message-agent .support-message-content {
  border-bottom-left-radius: 4px;
}

.supe-message-user .supe-message-content,
.support-message-user .support-message-content {
  background: var(--supe-primary);
  color: #fff;
  border-bottom-right-radius: 4px;
}

.supe-message-header,
.support-message-header {
  display: flex;
  align-items: center;
  gap: 7px;
  margin-bottom: 3px;
}

.supe-message-header strong,
.support-message-header strong {
  font-size: var(--hf-conversation-label-size);
  font-weight: 700;
}

.supe-message-time,
.support-message-time {
  color: var(--supe-gray-400);
  font-size: var(--hf-conversation-meta-size);
  white-space: nowrap;
}

.supe-message-user .supe-message-time,
.support-message-user .support-message-time,
.support-assistant-message.user
  .support-assistant-bubble
  .support-message-time {
  color: rgba(255, 255, 255, 0.7);
}

.supe-message p,
.support-message p {
  margin: 0;
  font-size: var(--hf-conversation-body-size);
  line-height: var(--hf-conversation-body-leading);
  letter-spacing: 0.005em;
}

.supe-optimistic,
.support-optimistic {
  opacity: 0.7;
}

.support-message-failed .support-message-content {
  background: var(--supe-danger-light);
  color: var(--supe-danger);
  border: 1px solid rgba(220, 38, 38, 0.28);
}

.support-message-failed .support-message-time {
  color: var(--supe-danger);
}

.support-message-retry,
.hf-msg-error-hint button {
  display: inline-flex;
  align-items: center;
  min-height: 24px;
  margin-top: 6px;
  padding: 0 10px;
  border: 0;
  border-radius: 999px;
  background: #fff;
  color: var(--supe-danger);
  font-size: 0.72rem;
  font-weight: 800;
  cursor: pointer;
}

/* ─── Typing Indicator ───────────────────────────────────────────────────────── */
.support-typing {
  max-width: 60px;
  padding: 12px 16px;
}

.support-typing-dots {
  display: flex;
  gap: 4px;
}

.support-typing-dots span {
  width: 8px;
  height: 8px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.6);
  animation: typingBounce 1.4s infinite ease-in-out;
}

.support-typing-dots span:nth-child(1) {
  animation-delay: 0s;
}
.support-typing-dots span:nth-child(2) {
  animation-delay: 0.2s;
}
.support-typing-dots span:nth-child(3) {
  animation-delay: 0.4s;
}

@keyframes typingBounce {
  0%,
  80%,
  100% {
    transform: translateY(0);
  }
  40% {
    transform: translateY(-6px);
  }
}

/* ─── Composers ──────────────────────────────────────────────────────────────── */
.supe-chat-composer,
.support-reply,
.support-new-ticket {
  flex: 0 0 auto;
  padding: 14px 18px;
  border-top: 1px solid var(--supe-gray-200);
  background: #fff;
}

.supe-composer-input,
.support-reply-input {
  display: flex;
  gap: 10px;
  align-items: flex-end;
}

.supe-chat-composer textarea,
.support-reply textarea,
.support-new-ticket textarea,
.support-new-ticket input {
  flex: 1;
  min-height: 42px;
  max-height: 120px;
  padding: 10px 12px;
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-md);
  background: var(--supe-gray-50);
  color: var(--supe-gray-900);
  font: inherit;
  font-family: var(--hf-conversation-font);
  font-size: var(--hf-conversation-composer-size);
  line-height: var(--hf-conversation-composer-leading);
  resize: none;
  transition: var(--supe-transition);
}

.supe-chat-composer textarea:focus,
.support-reply textarea:focus,
.support-new-ticket textarea:focus {
  outline: none;
  border-color: var(--supe-primary);
  box-shadow: 0 0 0 3px var(--supe-primary-light);
  background: #fff;
}

.supe-send-btn,
.support-send-btn {
  width: 44px;
  height: 44px;
  display: flex;
  align-items: center;
  justify-content: center;
  border: 0;
  border-radius: var(--supe-radius-md);
  background: var(--supe-primary);
  color: #fff;
  cursor: pointer;
  transition: var(--supe-transition);
}

.supe-send-btn:hover,
.support-send-btn:hover {
  background: var(--supe-primary-hover);
  box-shadow: var(--supe-shadow-md);
}

.supe-send-btn:disabled,
.support-send-btn:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.supe-composer-actions {
  display: flex;
  gap: 8px;
  margin-top: 10px;
}

.supe-composer-hint,
.support-reply-hint {
  margin-top: 8px;
  color: var(--supe-gray-400);
  font-size: 0.75rem;
  text-align: center;
}

/* ─── New Ticket Form ────────────────────────────────────────────────────────── */
.support-guest-gate {
  display: grid;
  gap: 10px;
  margin: 0;
  padding: 10px 12px 12px;
  border: 1px solid rgba(15, 23, 42, 0.1);
  border-radius: 14px;
  background: linear-gradient(180deg, #fff, rgba(248, 250, 252, 0.92));
  font-family: var(--hf-conversation-font);
}
.support-guest-gate-head {
  margin: 0;
}
.support-guest-gate-error {
  margin: 0;
  padding: 8px 10px;
  border-radius: 10px;
  background: rgba(220, 38, 38, 0.08);
  color: #b91c1c;
  font-size: 12px;
  font-weight: 600;
}
.support-guest-gate-form {
  display: grid;
  gap: 8px;
}
.support-guest-gate-form label {
  display: grid;
  gap: 4px;
  font-size: 12px;
  font-weight: 700;
  color: var(--supe-gray-700, #334155);
}
.support-guest-gate-form > label > input {
  min-height: 40px;
  padding: 0 12px;
  border-radius: 10px;
  border: 1px solid rgba(15, 23, 42, 0.12);
  background: #fff;
  color: var(--supe-gray-900);
  font: inherit;
  font-size: 14px;
  font-weight: 500;
}
.support-guest-gate-form > label > input:focus {
  outline: none;
  border-color: rgba(37, 99, 235, 0.45);
  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.12);
}
.support-guest-gate-form .checkout-phone-composite {
  min-height: 40px;
}
.support-guest-gate-form .checkout-phone-country-trigger,
.support-guest-gate-form .checkout-phone-national {
  min-height: 40px;
  border-radius: 10px;
  font-size: 14px;
}
.support-guest-gate-hint {
  margin: 0;
  color: var(--supe-gray-500, #94a3b8);
  font-size: 12px;
}
.support-guest-gate-submit {
  min-height: 42px;
  border: 0;
  border-radius: 11px;
  background: var(--supe-primary, #2563eb);
  color: #fff;
  font: inherit;
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
}
.support-guest-gate-submit:disabled {
  opacity: 0.7;
  cursor: wait;
}
.support-chat-panel:has(.support-guest-gate) {
  height: auto;
  max-height: min(680px, calc(100dvh - 48px));
}
.support-chat-body:has(.support-guest-gate) {
  flex: 0 0 auto;
  overflow: visible;
  padding-bottom: 12px;
}
.support-assistant {
  display: grid;
  gap: 8px;
  margin: 10px 0 0;
  padding: 10px 12px;
  border: 1px solid rgba(37, 99, 235, 0.16);
  border-radius: 14px;
  background: linear-gradient(180deg, #fff, rgba(239, 246, 255, 0.72));
  font-family: var(--hf-conversation-font);
}

.support-assistant-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
}

.support-assistant-eyebrow {
  display: block;
  color: var(--supe-primary);
  font-size: var(--hf-conversation-label-size);
  font-weight: 900;
  letter-spacing: 0.12em;
  text-transform: uppercase;
}

.support-assistant h3 {
  margin: 2px 0 0;
  color: var(--supe-gray-900);
  font-size: var(--hf-conversation-composer-size);
}

.support-assistant-agent {
  min-height: 32px;
  padding: 0 12px;
  border: 0;
  border-radius: 999px;
  background: var(--supe-primary);
  color: #fff;
  font-size: var(--hf-conversation-chip-size);
  font-weight: 800;
  cursor: pointer;
}

.support-assistant-agent.is-recommended {
  box-shadow: 0 0 0 3px var(--supe-primary-light);
}

.support-assistant-log {
  display: grid;
  gap: 8px;
  max-height: 132px;
  overflow-y: auto;
  padding: 2px;
}

.support-assistant-message {
  display: flex;
  gap: 8px;
  align-items: flex-start;
  max-width: min(88%, 100%);
}

.support-assistant-message.user {
  align-self: flex-end;
  flex-direction: row-reverse;
}

.support-assistant-bubble {
  min-width: 0;
}

.support-assistant-message.user
  .support-assistant-bubble
  .support-message-content {
  background: var(--supe-primary);
  color: #fff;
  border-bottom-right-radius: 4px;
}

.support-assistant-message.assistant
  .support-assistant-bubble
  .support-message-content {
  border-bottom-left-radius: 4px;
}

.support-assistant-message p {
  margin: 0;
  padding: 0;
  border-radius: 0;
  background: transparent;
  color: inherit;
  font-size: var(--hf-conversation-body-size);
  line-height: var(--hf-conversation-body-leading);
  letter-spacing: 0.005em;
  box-shadow: none;
}

.support-assistant-message.user .support-assistant-bubble p,
.support-assistant-message.assistant .support-assistant-bubble p {
  background: transparent;
  color: inherit;
  box-shadow: none;
}

.support-assistant-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
}

.support-assistant-chips button {
  min-height: 30px;
  padding: 0 10px;
  border: 1px solid rgba(37, 99, 235, 0.14);
  border-radius: 999px;
  background: #fff;
  color: var(--supe-primary);
  font-size: var(--hf-conversation-chip-size);
  font-weight: 800;
  cursor: pointer;
}

.support-assistant-form {
  display: flex;
  gap: 8px;
}

.support-assistant-form input {
  flex: 1;
  min-width: 0;
  min-height: 38px;
  padding: 0 12px;
  border: 1px solid var(--supe-gray-200);
  border-radius: 999px;
  background: #fff;
  color: var(--supe-gray-900);
  font: inherit;
  font-family: var(--hf-conversation-font);
  font-size: var(--hf-conversation-composer-size);
  line-height: var(--hf-conversation-composer-leading);
}

.support-assistant-form input:focus {
  outline: none;
  border-color: var(--supe-primary);
  box-shadow: 0 0 0 3px var(--supe-primary-light);
}

.support-assistant-form button {
  width: 38px;
  height: 38px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 0;
  border-radius: 999px;
  background: var(--supe-primary);
  color: #fff;
  cursor: pointer;
}

.support-assistant.is-thinking .support-assistant-form button,
.support-assistant.is-thinking .support-assistant-chips button,
.support-assistant.is-thinking .support-assistant-agent {
  opacity: 0.7;
  cursor: wait;
}

.support-assistant-typing {
  display: flex;
  align-items: center;
  min-height: 1.25rem;
}

.support-new-ticket-header {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 4px;
  color: var(--supe-gray-700);
  font-weight: 700;
}

.support-form-actions {
  display: flex;
  justify-content: flex-end;
}

/* ─── Resolved Banner ────────────────────────────────────────────────────────── */
.supe-resolved-banner,
.support-resolved-banner {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  flex: 0 0 auto;
  padding: 14px;
  background: var(--supe-success-light);
  color: var(--supe-success);
  font-weight: 700;
}

/* ─── Empty States ───────────────────────────────────────────────────────────── */
.supe-empty-state,
.support-empty-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 48px 24px;
  text-align: center;
}

.supe-empty-state svg,
.support-empty-state svg {
  margin-bottom: 16px;
  color: var(--supe-gray-300);
}

.supe-empty-state h3,
.support-empty-state h3 {
  margin: 0 0 8px;
  color: var(--supe-gray-700);
  font-size: 1.1rem;
}

.supe-empty-state p,
.support-empty-state p {
  margin: 0;
  color: var(--supe-gray-500);
}

.supe-empty-small,
.support-empty-small {
  padding: 32px 24px;
}

.supe-empty-small svg {
  margin-bottom: 12px;
  color: var(--supe-gray-300);
}

/* ─── Ticket Header (Inbox List) ─────────────────────────────────────────────── */
.support-ticket-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 0;
  color: var(--supe-gray-500);
  font-size: 0.85rem;
  font-weight: 700;
}

.support-ticket-count {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 24px;
  height: 24px;
  padding: 0 8px;
  border-radius: 999px;
  background: var(--supe-gray-100);
  color: var(--supe-gray-600);
  font-size: 0.75rem;
  font-weight: 800;
}

/* ─── Support Ticket Cards ───────────────────────────────────────────────────── */
.support-ticket-list {
  display: grid;
  gap: 8px;
}

.support-ticket-list-panel {
  margin-top: 0;
}

.support-ticket {
  display: flex;
  align-items: stretch;
  gap: 0;
  padding: 0;
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-md);
  background: #fff;
  overflow: hidden;
  transition: var(--supe-transition);
}

.support-ticket:hover {
  border-color: var(--supe-gray-300);
  box-shadow: var(--supe-shadow-sm);
}

.support-ticket-main {
  flex: 1 1 auto;
  display: grid;
  gap: 8px;
  min-width: 0;
  padding: 14px;
  border: none;
  background: transparent;
  color: inherit;
  font: inherit;
  text-align: left;
  cursor: pointer;
}

.support-ticket-delete {
  flex: 0 0 auto;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 42px;
  padding: 0;
  border: none;
  border-left: 1px solid var(--supe-gray-200);
  background: transparent;
  color: var(--supe-gray-400);
  cursor: pointer;
  transition: var(--supe-transition);
}

.support-ticket-delete:hover,
.support-ticket-delete:focus-visible {
  background: var(--supe-danger-light);
  color: var(--supe-danger);
  outline: none;
}

.support-ticket-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.support-ticket-top strong {
  font-size: 0.9rem;
}

.support-ticket-status {
  display: inline-flex;
  padding: 2px 8px;
  border-radius: 999px;
  background: var(--supe-gray-100);
  color: var(--supe-gray-600);
  font-size: 0.7rem;
  font-weight: 800;
  text-transform: uppercase;
}

.support-ticket.status-open .support-ticket-status {
  background: var(--supe-primary-light);
  color: var(--supe-primary);
}

.support-ticket.status-resolved .support-ticket-status {
  background: var(--supe-success-light);
  color: var(--supe-success);
}

.support-ticket-preview {
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
  color: var(--supe-gray-500);
  font-size: 0.85rem;
  line-height: 1.4;
}

.support-ticket-unread {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  border-radius: 999px;
  background: var(--supe-accent);
  color: #fff;
  font-size: 11px;
  font-weight: 700;
}

.support-ticket-meta {
  display: flex;
  align-items: center;
  gap: 12px;
  color: var(--supe-gray-400);
  font-size: 0.75rem;
}

/* ─── Status Dot ─────────────────────────────────────────────────────────────── */
.support-status-dot {
  width: 8px;
  height: 8px;
  border-radius: 999px;
  background: var(--supe-success);
}

.support-status-connected {
  background: var(--supe-success);
  box-shadow: 0 0 0 2px var(--supe-success-light);
}

.support-status-disconnected {
  background: var(--supe-danger);
}

/* ─── Spinner ────────────────────────────────────────────────────────────────── */
.supe-spinner,
.support-spinner {
  display: inline-block;
  width: 16px;
  height: 16px;
  border: 2px solid rgba(255, 255, 255, 0.3);
  border-top-color: #fff;
  border-radius: 999px;
  animation: spin 0.6s linear infinite;
}

@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}

/* ─── Support Chat Panel ─────────────────────────────────────────────────────── */
.support-chat-root.hidden {
  display: none;
}

.support-chat-fab {
  position: fixed;
  right: max(18px, env(safe-area-inset-right));
  bottom: max(18px, env(safe-area-inset-bottom));
  z-index: 48;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 48px;
  height: 48px;
  min-width: 48px;
  min-height: 48px;
  padding: 0;
  border: 0;
  border-radius: 999px;
  background: linear-gradient(135deg, var(--supe-primary) 0%, #1d4ed8 100%);
  color: #fff;
  font: inherit;
  box-shadow: 0 8px 24px rgba(37, 99, 235, 0.4);
  cursor: pointer;
  isolation: isolate;
  transform: translate3d(0, 0, 0) scale(1);
  opacity: 1;
  visibility: visible;
  transition:
    transform 380ms cubic-bezier(0.34, 1.18, 0.64, 1),
    opacity 220ms cubic-bezier(0.22, 1, 0.36, 1),
    box-shadow 220ms ease,
    visibility 0s linear 0s;
}

.support-chat-root.is-panel-open .support-chat-fab {
  opacity: 0;
  visibility: hidden;
  pointer-events: none;
  transform: translate3d(0, 8px, 0) scale(0.72);
  transition:
    transform 220ms cubic-bezier(0.4, 0, 0.2, 1),
    opacity 160ms cubic-bezier(0.4, 0, 0.2, 1),
    box-shadow 160ms ease,
    visibility 0s linear 160ms;
}

.support-chat-fab:hover {
  transform: translate3d(0, -2px, 0) scale(1.04);
  box-shadow: 0 12px 32px rgba(37, 99, 235, 0.5);
}

.support-chat-root.is-panel-open .support-chat-fab:hover {
  transform: translate3d(0, 8px, 0) scale(0.72);
}

.support-chat-panel {
  position: fixed;
  right: max(18px, env(safe-area-inset-right));
  bottom: max(18px, env(safe-area-inset-bottom));
  z-index: 49;
  width: min(440px, calc(100vw - 16px));
  height: min(680px, calc(100dvh - 48px));
  max-height: min(680px, calc(100dvh - 48px));
  display: flex;
  flex-direction: column;
  overflow: hidden;
  border: 1px solid var(--supe-gray-200);
  border-radius: 18px;
  background: #fff;
  color: var(--supe-gray-900);
  box-shadow: var(--supe-shadow-xl);
  font-family: var(--hf-conversation-font);
  transform-origin: 100% 100%;
  opacity: 0;
  transform: translate3d(0, 18px, 0) scale(0.9);
  visibility: hidden;
  pointer-events: none;
  will-change: transform, opacity;
  transition:
    opacity 280ms cubic-bezier(0.22, 1, 0.36, 1),
    transform 340ms cubic-bezier(0.22, 1, 0.36, 1),
    box-shadow 340ms cubic-bezier(0.22, 1, 0.36, 1),
    visibility 0s linear 340ms;
}

.support-chat-panel.is-visible {
  opacity: 1;
  transform: translate3d(0, 0, 0) scale(1);
  visibility: visible;
  pointer-events: auto;
  box-shadow:
    0 24px 56px rgba(15, 23, 42, 0.22),
    0 8px 20px rgba(37, 99, 235, 0.14);
  transition:
    opacity 260ms cubic-bezier(0.22, 1, 0.36, 1),
    transform 380ms cubic-bezier(0.34, 1.18, 0.64, 1),
    box-shadow 380ms cubic-bezier(0.22, 1, 0.36, 1),
    visibility 0s linear 0s;
}

.support-chat-panel.is-closing {
  opacity: 0;
  transform: translate3d(0, 12px, 0) scale(0.94);
  visibility: hidden;
  pointer-events: none;
  box-shadow: var(--supe-shadow-xl);
  transition:
    opacity 200ms cubic-bezier(0.4, 0, 0.2, 1),
    transform 280ms cubic-bezier(0.4, 0, 0.2, 1),
    box-shadow 280ms cubic-bezier(0.4, 0, 0.2, 1),
    visibility 0s linear 280ms;
}

.support-chat-panel.is-visible .support-chat-head,
.support-chat-panel.is-visible .support-chat-body {
  animation: supportChatChromeIn 360ms cubic-bezier(0.22, 1, 0.36, 1) 50ms both;
}

@keyframes supportChatChromeIn {
  from {
    opacity: 0;
    transform: translate3d(0, 8px, 0);
  }

  to {
    opacity: 1;
    transform: translate3d(0, 0, 0);
  }
}

@media (prefers-reduced-motion: reduce) {
  .support-chat-fab,
  .support-chat-root.is-panel-open .support-chat-fab,
  .support-chat-panel,
  .support-chat-panel.is-visible,
  .support-chat-panel.is-closing {
    transition: none !important;
    transform: none !important;
  }

  .support-chat-panel.is-visible .support-chat-head,
  .support-chat-panel.is-visible .support-chat-body {
    animation: none !important;
  }
}

.support-chat-panel.hidden {
  display: none;
}

.support-chat-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex: 0 0 auto;
  padding: 10px 12px;
  border-bottom: 1px solid var(--supe-gray-200);
}

.support-chat-head-info {
  display: flex;
  align-items: center;
  gap: 12px;
}

.support-avatar {
  width: 34px;
  height: 34px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 999px;
  background: var(--supe-primary);
  color: #fff;
}

.support-chat-head h2 {
  margin: 0;
  font-size: var(--hf-conversation-composer-size);
  letter-spacing: -0.01em;
}

.support-chat-head-actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.support-chat-head button {
  width: 36px;
  height: 36px;
  display: flex;
  align-items: center;
  justify-content: center;
  border: 0;
  border-radius: 999px;
  background: var(--supe-gray-100);
  color: var(--supe-gray-600);
  cursor: pointer;
  transition: var(--supe-transition);
}

.support-chat-head button:hover {
  background: var(--supe-gray-200);
}

.support-chat-head-actions button.is-active {
  background: var(--supe-primary-light);
  color: var(--supe-primary);
}

.support-connection-pill {
  display: inline-flex;
  align-items: center;
  max-width: min(168px, 38vw);
  margin-top: 4px;
  padding: 2px 10px;
  border-radius: 999px;
  font-size: var(--hf-conversation-meta-size);
  font-weight: 800;
  letter-spacing: 0.02em;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-connection-activity.support-connection-loading {
  background: var(--supe-warning-light);
  color: var(--supe-warning);
}

.support-connection-activity.support-connection-error {
  background: var(--supe-danger-light);
  color: var(--supe-danger);
}

.support-connection-activity.support-connection-ok {
  background: var(--supe-success-light);
  color: var(--supe-success);
}

.support-connection-connected {
  background: var(--supe-success-light);
  color: var(--supe-success);
}

.support-connection-disconnected {
  background: var(--supe-danger-light);
  color: var(--supe-danger);
}

.support-connection-connecting {
  background: var(--supe-warning-light);
  color: var(--supe-warning);
}

.support-back {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  min-height: 36px;
  margin-bottom: 10px;
  padding: 0 14px;
  border: 0;
  border-radius: 999px;
  background: var(--supe-gray-100);
  color: var(--supe-gray-600);
  font: inherit;
  font-weight: 700;
  cursor: pointer;
  transition: var(--supe-transition);
  flex: 0 0 auto;
}

.support-back:hover {
  background: var(--supe-gray-200);
}

.support-thread {
  display: flex;
  flex-direction: column;
  flex: 1 1 auto;
  min-height: 0;
}

.support-thread-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 16px;
  border-bottom: 1px solid var(--supe-gray-100);
  flex: 0 0 auto;
}

.support-thread-header h3 {
  margin: 0;
  font-size: 0.95rem;
}

.support-thread-status {
  display: inline-flex;
  padding: 4px 10px;
  border-radius: 999px;
  background: var(--supe-primary-light);
  color: var(--supe-primary);
  font-size: 0.75rem;
  font-weight: 800;
  text-transform: uppercase;
}

.support-thread-status.resolved {
  background: var(--supe-success-light);
  color: var(--supe-success);
}

.support-chat-body {
  flex: 1 1 auto;
  display: flex;
  flex-direction: column;
  min-height: 0;
  overflow-x: hidden;
  overflow-y: auto;
  padding: 0 10px 10px;
}

.support-chat-body:has(.support-thread) {
  overflow: hidden;
}

/* Compact chrome inside the floating support shell — more room for messages */
.support-chat-panel .support-chat-head {
  padding: 8px 10px;
}

.support-chat-panel .support-chat-head-info {
  gap: 8px;
  min-width: 0;
}

.support-chat-panel .support-avatar {
  width: 28px;
  height: 28px;
}

.support-chat-panel .support-avatar svg {
  width: 14px;
  height: 14px;
}

.support-chat-panel .support-chat-head h2 {
  font-size: 0.875rem;
  line-height: 1.2;
}

.support-chat-panel .support-connection-pill {
  margin-top: 2px;
  padding: 1px 7px;
  max-width: min(150px, 34vw);
}

.support-chat-panel .support-chat-head-actions {
  gap: 4px;
}

.support-chat-panel .support-chat-head button {
  width: 30px;
  height: 30px;
}

.support-chat-panel .support-chat-head button svg {
  width: 16px;
  height: 16px;
}

.support-chat-panel .support-chat-body {
  padding: 0 8px 8px;
}

.support-chat-panel .support-back {
  min-height: 30px;
  margin-bottom: 6px;
  padding: 0 10px;
  font-size: 0.75rem;
}

.support-chat-panel .support-thread-header {
  padding: 8px 10px;
}

.support-chat-panel .support-thread-header h3 {
  font-size: 0.8125rem;
}

.support-chat-panel .support-thread-status {
  padding: 3px 8px;
  font-size: 0.68rem;
}

.support-chat-panel .support-chat-log {
  padding: 10px;
  gap: 8px;
}

.support-chat-panel .support-message {
  gap: 6px;
  max-width: min(88%, 100%);
}

.support-chat-panel .support-message-avatar {
  width: 24px;
  height: 24px;
  font-size: 0.56rem;
}

.support-chat-panel .support-message-content {
  padding: 7px 10px;
  border-radius: 14px;
}

.support-chat-panel .support-message-header {
  margin-bottom: 2px;
  gap: 5px;
}

.support-chat-panel .support-reply {
  padding: 8px 10px;
}

.support-chat-panel .support-reply-input {
  gap: 8px;
}

.support-chat-panel .support-reply textarea {
  min-height: 36px;
  max-height: 96px;
  padding: 8px 10px;
  border-radius: 10px;
}

.support-chat-panel .support-send-btn {
  width: 36px;
  height: 36px;
  border-radius: 10px;
}

.support-chat-panel .support-send-btn svg {
  width: 16px;
  height: 16px;
}

.support-chat-panel .support-reply-hint {
  margin-top: 4px;
  font-size: 0.66rem;
  line-height: 1.3;
}

.support-chat-panel .support-assistant {
  margin: 6px 0 0;
  padding: 8px 10px;
  gap: 6px;
  border-radius: 12px;
}

.support-chat-panel .support-assistant-head {
  gap: 8px;
}

.support-chat-panel .support-assistant h3 {
  font-size: 0.8125rem;
}

.support-chat-panel .support-assistant-agent {
  min-height: 28px;
  padding: 0 10px;
}

.support-chat-panel .support-assistant-log {
  max-height: min(200px, 36vh);
}

.support-chat-panel .support-assistant-message p {
  padding: 7px 9px;
}

.support-chat-panel .support-assistant-form {
  gap: 6px;
}

.support-chat-panel .support-assistant-form input {
  min-height: 34px;
  padding: 0 10px;
}

.support-chat-panel .support-assistant-form button {
  width: 34px;
  height: 34px;
}

.support-chat-panel .support-assistant-chips {
  gap: 5px;
}

.support-chat-panel .support-assistant-chips button {
  min-height: 26px;
  padding: 0 8px;
}

.support-chat-panel .support-ticket-list {
  gap: 6px;
}

.support-chat-panel .support-ticket {
  gap: 0;
}

.support-chat-panel .support-ticket-main {
  padding: 10px;
  gap: 6px;
}

.support-chat-panel .support-ticket-delete {
  width: 36px;
}

.support-chat-panel .support-ticket-top strong {
  font-size: 0.8125rem;
}

.support-chat-panel .support-ticket-header {
  margin-bottom: 4px;
}

.support-chat-panel .support-empty-state {
  padding: 28px 16px;
}

.support-chat-panel .support-empty-small {
  padding: 20px 12px;
}

.support-chat-panel .support-resolved-banner {
  padding: 10px;
  gap: 6px;
  font-size: 0.75rem;
}

.support-chat-panel .support-btn-primary,
.support-chat-panel .support-btn-secondary {
  min-height: 38px;
  padding: 0 14px;
}

/* ─── Buttons (Support) ──────────────────────────────────────────────────────── */
.support-btn-primary {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-height: 44px;
  padding: 0 20px;
  border: 0;
  border-radius: var(--supe-radius-md);
  background: var(--supe-primary);
  color: #fff;
  font-weight: 700;
  cursor: pointer;
  transition: var(--supe-transition);
}

.support-btn-primary:hover {
  background: var(--supe-primary-hover);
}

.support-btn-secondary {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-height: 40px;
  padding: 0 16px;
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-md);
  background: #fff;
  color: var(--supe-gray-700);
  font-weight: 600;
  cursor: pointer;
  transition: var(--supe-transition);
}

.support-btn-secondary:hover {
  background: var(--supe-gray-50);
  border-color: var(--supe-gray-300);
}

/* ─── Access Card ────────────────────────────────────────────────────────────── */
.supe-access-card {
  max-width: 620px;
  margin-top: 12vh;
}

.supe-access-spinner {
  margin-right: 10px;
  vertical-align: -2px;
  border-color: rgba(37, 99, 235, 0.18);
  border-top-color: var(--supe-blue, #2563eb);
}

.supe-access-identity {
  max-width: 100%;
  padding: 12px 14px;
  border: 1px solid rgba(37, 99, 235, 0.16);
  border-radius: var(--supe-radius-md);
  background: rgba(219, 234, 254, 0.62);
  color: var(--supe-gray-700);
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  font-size: 0.86rem;
  overflow-wrap: anywhere;
}

.supe-access-note {
  max-width: 100%;
  color: var(--supe-gray-600);
  font-size: 0.94rem;
}

.supe-access-actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 12px;
  margin-top: 8px;
}

/* ─── Mutation Grid ──────────────────────────────────────────────────────────── */
.supe-mutation-grid {
  display: grid;
  grid-template-columns: 1fr;
}

.supe-checkbox {
  display: flex !important;
  grid-template-columns: none !important;
  align-items: center;
}

.supe-checkbox input {
  min-height: auto;
}

.supe-events {
  padding-left: 18px;
}

.supe-events li {
  margin: 8px 0;
}

.supe-events span {
  display: block;
  color: var(--supe-gray-500);
  font-size: 0.82rem;
}

/* ─── Metrics Grid ───────────────────────────────────────────────────────────── */
.supe-metrics-grid,
.supe-grid-two {
  display: grid;
  gap: 16px;
}

.supe-metrics-grid {
  grid-template-columns: repeat(4, minmax(0, 1fr));
  margin-bottom: 16px;
}

.supe-grid-two {
  grid-template-columns: minmax(0, 1.5fr) minmax(280px, 0.8fr);
}

.supe-card,
.supe-metric {
  border: 1px solid var(--supe-gray-200);
  border-radius: var(--supe-radius-lg);
  background: rgba(255, 255, 255, 0.9);
}

.supe-card {
  min-width: 0;
  padding: 18px;
}

.supe-card + .supe-card,
.supe-metrics-grid + .supe-card,
.supe-card + .supe-grid-two {
  margin-top: 16px;
}

.supe-card-head,
.supe-action-row,
.supe-thread-title,
.support-chat-head,
.support-thread-title {
  display: flex;
  gap: 12px;
  align-items: center;
  justify-content: space-between;
}

.supe-card-head h2,
.support-chat-head h2,
.support-thread-title h3 {
  margin: 0;
}

.supe-card-head p,
.support-chat-head p,
.support-thread-title span {
  margin: 4px 0 0;
  color: var(--supe-gray-500);
  font-weight: 800;
}

.supe-metric {
  padding: 18px;
}

.supe-metric span {
  display: block;
  color: var(--supe-gray-500);
  font-size: 0.78rem;
  font-weight: 900;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.supe-metric strong {
  display: block;
  margin-top: 8px;
  font-size: clamp(1.6rem, 3vw, 2.5rem);
  line-height: 1;
}

.supe-alert {
  display: grid;
  gap: 4px;
  margin-bottom: 10px;
  padding: 14px;
  border: 1px solid rgba(245, 158, 11, 0.25);
  border-radius: var(--supe-radius-md);
  background: #fffbeb;
  color: #92400e;
}

.supe-action-row {
  flex-wrap: wrap;
  margin: 12px 0 18px;
  justify-content: flex-start;
}

/* ─── Empty ──────────────────────────────────────────────────────────────────── */
.supe-empty {
  padding: 28px;
  color: var(--supe-gray-500);
  font-weight: 800;
}

/* ─── Responsive ─────────────────────────────────────────────────────────────── */
@media (max-width: 768px) {
  .supe-admin-root {
    padding: 12px;
  }

  .supe-admin-shell {
    border-radius: 18px;
    padding: 16px;
  }

  .supe-admin-header {
    align-items: stretch;
    flex-direction: column;
  }

  .supe-admin-tabs,
  .supe-admin-actions {
    width: 100%;
  }

  .supe-admin-tabs button,
  .supe-admin-actions > * {
    flex: 1;
  }

  .supe-toolbar label {
    min-width: 100%;
  }

  .supe-support-layout {
    grid-template-columns: 1fr;
  }

  .supe-thread-panel {
    min-height: 400px;
  }

  .support-chat-fab {
    right: 14px;
    bottom: 14px;
    width: 44px;
    height: 44px;
    min-width: 44px;
    min-height: 44px;
  }

  .support-chat-panel {
    inset: auto 8px 8px 8px;
    width: auto;
    max-height: min(min(680px, 82dvh), calc(100dvh - 48px));
    height: min(min(680px, 82dvh), calc(100dvh - 48px));
    border-radius: 16px;
  }

  .supe-message,
  .support-message {
    max-width: 90%;
  }
}

@media (max-width: 480px) {
  .supe-detail {
    inset: 8px;
    width: auto;
    border-radius: 18px;
  }

  .supe-message,
  .support-message {
    max-width: 95%;
  }
}

/* ═══════════════════════════════════════════════════════════════════════════════
   HI-FLYER REDESIGN — NEW ADMIN COMPONENTS
   Added 2026-06-17: converged tokens, navbar, dashboard KPI/chart, inbox split-pane, AI chat
   ═══════════════════════════════════════════════════════════════════════════════ */

/* ─── Admin Navbar ──────────────────────────────────────────────────────────── */
.hf-navbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--hf-space-sm) var(--hf-space-lg);
  border-bottom: 1px solid var(--hf-border);
  background: var(--hf-surface-elevated);
}

.hf-nav-left {
  display: flex;
  align-items: center;
  gap: var(--hf-space-lg);
}

.hf-nav-logo {
  display: flex;
  align-items: center;
  gap: 8px;
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-weight: 800;
  font-size: var(--hf-text-md);
  color: var(--hf-ink);
}

.hf-nav-logo .hf-logo-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--hf-accent);
}

.hf-nav-links {
  display: flex;
  gap: 4px;
}

.hf-nav-link {
  padding: 8px 16px;
  border-radius: var(--hf-radius-sm);
  font-size: var(--hf-text-sm);
  font-weight: 600;
  color: var(--hf-ink-muted);
  background: transparent;
  border: none;
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  font-family: inherit;
}

.hf-nav-link:hover {
  color: var(--hf-ink-secondary);
  background: var(--hf-surface-muted);
}

.hf-nav-link.active {
  color: var(--hf-admin);
  background: var(--hf-admin-light);
}

.hf-nav-right {
  display: flex;
  align-items: center;
  gap: var(--hf-space-sm);
}

.hf-avatar {
  width: 36px;
  height: 36px;
  border-radius: var(--hf-radius-full);
  background: var(--hf-gradient-admin);
  color: white;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: var(--hf-text-xs);
  font-weight: 700;
  cursor: pointer;
}

.hf-notif-btn {
  width: 36px;
  height: 36px;
  border-radius: var(--hf-radius-full);
  border: 1px solid var(--hf-border);
  background: var(--hf-surface);
  color: var(--hf-ink-muted);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  position: relative;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
}

.hf-notif-btn:hover {
  border-color: var(--hf-admin);
  color: var(--hf-admin);
}

.hf-notif-dot {
  position: absolute;
  top: 8px;
  right: 8px;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--hf-danger);
}

/* ─── Dashboard Content ─────────────────────────────────────────────────────── */
.hf-dash-content {
  padding: var(--hf-space-lg);
}

.hf-dash-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: var(--hf-space-lg);
}

.hf-dash-title h1 {
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-size: var(--hf-text-2xl);
  font-weight: 800;
  color: var(--hf-ink);
  letter-spacing: -0.02em;
  margin: 0;
}

.hf-dash-title p {
  font-size: var(--hf-text-sm);
  color: var(--hf-ink-muted);
  margin-top: 2px;
}

.hf-date-range {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 8px 16px;
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-sm);
  background: var(--hf-surface);
  font-size: var(--hf-text-sm);
  font-weight: 500;
  color: var(--hf-ink-secondary);
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
}

.hf-date-range:hover {
  border-color: var(--hf-admin);
}

/* KPI Cards */
.hf-kpi-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: var(--hf-space-md);
  margin-bottom: var(--hf-space-lg);
}

.hf-kpi-card {
  padding: var(--hf-space-lg);
  background: var(--hf-surface);
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-lg);
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
}

.hf-kpi-card:hover {
  border-color: var(--hf-admin);
  box-shadow: var(--hf-shadow-md);
  transform: translateY(-1px);
}

.hf-kpi-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: var(--hf-space-sm);
}

.hf-kpi-label {
  font-size: var(--hf-text-sm);
  font-weight: 500;
  color: var(--hf-ink-muted);
}

.hf-kpi-icon {
  width: 32px;
  height: 32px;
  border-radius: var(--hf-radius-sm);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 16px;
}

.hf-kpi-icon::before {
  content: '';
  width: 10px;
  height: 10px;
  border-radius: var(--hf-radius-full);
  background: currentColor;
}

.hf-kpi-icon.blue {
  background: var(--hf-admin-light);
  color: var(--hf-admin);
}
.hf-kpi-icon.green {
  background: var(--hf-success-light);
  color: var(--hf-success);
}
.hf-kpi-icon.orange {
  background: var(--hf-warning-light);
  color: var(--hf-warning);
}
.hf-kpi-icon.purple {
  background: var(--hf-ai-light);
  color: var(--hf-ai);
}

.hf-admin-pad-xl {
  padding: var(--hf-space-xl);
}

.hf-admin-pad-md {
  padding: var(--hf-space-md);
  color: var(--hf-ink-muted);
}

.hf-kpi-value {
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-size: var(--hf-text-2xl);
  font-weight: 800;
  color: var(--hf-ink);
  letter-spacing: -0.02em;
  margin-bottom: 4px;
}

.hf-kpi-trend {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: var(--hf-text-xs);
  font-weight: 600;
  padding: 2px 8px;
  border-radius: var(--hf-radius-full);
}

.hf-kpi-trend.up {
  background: var(--hf-success-light);
  color: var(--hf-success);
}

.hf-kpi-trend.down {
  background: var(--hf-danger-light);
  color: var(--hf-danger);
}

/* Charts row */
.hf-charts-row {
  display: grid;
  grid-template-columns: 2fr 1fr;
  gap: var(--hf-space-md);
  margin-bottom: var(--hf-space-lg);
}

.hf-chart-card {
  padding: var(--hf-space-lg);
  background: var(--hf-surface);
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-lg);
}

.hf-chart-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: var(--hf-space-md);
}

.hf-chart-title {
  font-size: var(--hf-text-base);
  font-weight: 700;
  color: var(--hf-ink);
}

.hf-chart-tabs {
  display: flex;
  gap: 4px;
  background: var(--hf-surface-muted);
  padding: 3px;
  border-radius: var(--hf-radius-sm);
}

.hf-chart-tab {
  padding: 6px 14px;
  border: none;
  border-radius: 4px;
  background: transparent;
  font-size: var(--hf-text-xs);
  font-weight: 600;
  color: var(--hf-ink-muted);
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  font-family: inherit;
}

.hf-chart-tab.active {
  background: var(--hf-surface);
  color: var(--hf-ink);
  box-shadow: var(--hf-shadow-sm);
}

.hf-mini-chart {
  width: 100%;
  height: 180px;
}

.hf-mini-chart svg {
  width: 100%;
  height: 100%;
}

/* Activity feed */
.hf-activity-card {
  padding: var(--hf-space-lg);
  background: var(--hf-surface);
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-lg);
}

.hf-activity-feed {
  display: flex;
  flex-direction: column;
  gap: var(--hf-space-sm);
  margin-top: var(--hf-space-sm);
}

.hf-activity-item {
  display: flex;
  align-items: center;
  gap: var(--hf-space-sm);
  padding: var(--hf-space-sm) 0;
  border-bottom: 1px solid var(--hf-border-subtle);
}

.hf-activity-item:last-child {
  border-bottom: none;
}

.hf-activity-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
}

.hf-activity-dot.booked {
  background: var(--hf-success);
}
.hf-activity-dot.support {
  background: var(--hf-admin);
}
.hf-activity-dot.refund {
  background: var(--hf-warning);
}

.hf-activity-text {
  flex: 1;
  font-size: var(--hf-text-sm);
  color: var(--hf-ink-secondary);
}

.hf-activity-text strong {
  color: var(--hf-ink);
  font-weight: 600;
}

.hf-activity-time {
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
  white-space: nowrap;
}

/* Table */
.hf-table-container {
  background: var(--hf-surface);
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-lg);
  overflow: hidden;
}

.hf-table-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--hf-space-md) var(--hf-space-lg);
  border-bottom: 1px solid var(--hf-border);
}

.hf-table-title {
  font-size: var(--hf-text-base);
  font-weight: 700;
  color: var(--hf-ink);
}

.hf-table-actions {
  display: flex;
  gap: var(--hf-space-sm);
}

.hf-table-btn {
  padding: 8px 14px;
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-sm);
  background: var(--hf-surface);
  font-size: var(--hf-text-xs);
  font-weight: 600;
  color: var(--hf-ink-secondary);
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  font-family: inherit;
}

.hf-table-btn:hover {
  border-color: var(--hf-admin);
  color: var(--hf-admin);
}

.hf-data-table {
  width: 100%;
  border-collapse: collapse;
}

.hf-data-table th {
  text-align: left;
  padding: var(--hf-space-sm) var(--hf-space-lg);
  font-size: var(--hf-text-xs);
  font-weight: 600;
  color: var(--hf-ink-muted);
  text-transform: uppercase;
  letter-spacing: 0.03em;
  border-bottom: 1px solid var(--hf-border);
  background: var(--hf-surface-elevated);
}

.hf-data-table td {
  padding: var(--hf-space-sm) var(--hf-space-lg);
  font-size: var(--hf-text-sm);
  color: var(--hf-ink-secondary);
  border-bottom: 1px solid var(--hf-border-subtle);
}

.hf-data-table tr:last-child td {
  border-bottom: none;
}

.hf-table-empty {
  padding: var(--hf-space-lg);
  text-align: center;
  color: var(--hf-ink-muted);
}

.hf-booking-status {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 10px;
  border-radius: var(--hf-radius-full);
  font-size: var(--hf-text-xs);
  font-weight: 600;
}

.hf-booking-status.confirmed {
  background: var(--hf-success-light);
  color: var(--hf-success);
}

.hf-booking-status.pending {
  background: var(--hf-warning-light);
  color: var(--hf-warning);
}

.hf-booking-status.cancelled {
  background: var(--hf-danger-light);
  color: var(--hf-danger);
}

.hf-booking-customer {
  display: flex;
  align-items: center;
  gap: 8px;
}

.hf-booking-customer .hf-c-avatar {
  width: 28px;
  height: 28px;
  border-radius: var(--hf-radius-full);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 10px;
  font-weight: 700;
  color: white;
}

.hf-c-avatar.c1 {
  background: #2563eb;
}
.hf-c-avatar.c2 {
  background: #8b5cf6;
}
.hf-c-avatar.c3 {
  background: #10b981;
}
.hf-c-avatar.c4 {
  background: #f59e0b;
}

/* ═══════════════════════════════════════════════════════════════════════════════
   SUPPORT INBOX — SPLIT-PANE
   ═══════════════════════════════════════════════════════════════════════════════ */

.hf-inbox-topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--hf-space-sm) var(--hf-space-lg);
  border-bottom: 1px solid var(--hf-border);
  background: var(--hf-surface-elevated);
}

.hf-inbox-topbar-left {
  display: flex;
  align-items: center;
  gap: var(--hf-space-md);
}

.hf-inbox-toggle-group {
  display: flex;
  gap: 3px;
  background: var(--hf-surface-muted);
  padding: 3px;
  border-radius: var(--hf-radius-sm);
}

.hf-inbox-toggle {
  padding: 6px 14px;
  border: none;
  border-radius: 4px;
  background: transparent;
  font-size: var(--hf-text-xs);
  font-weight: 600;
  color: var(--hf-ink-muted);
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  font-family: inherit;
}

.hf-inbox-toggle.active {
  background: var(--hf-surface);
  color: var(--hf-ink);
  box-shadow: var(--hf-shadow-sm);
}

.hf-inbox-search {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 6px 12px;
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-sm);
  background: var(--hf-surface);
  color: var(--hf-ink-muted);
  font-size: var(--hf-text-xs);
  min-width: 200px;
}

.hf-inbox-search input {
  border: none;
  background: transparent;
  color: var(--hf-ink);
  font-size: var(--hf-text-sm);
  outline: none;
  flex: 1;
  font-family: inherit;
}

.hf-inbox-search input::placeholder {
  color: var(--hf-ink-muted);
}

.hf-inbox-topbar-right {
  display: flex;
  align-items: center;
  gap: var(--hf-space-sm);
}

.hf-filter-btn {
  padding: 6px 14px;
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-sm);
  background: var(--hf-surface);
  font-size: var(--hf-text-xs);
  font-weight: 600;
  color: var(--hf-ink-secondary);
  display: flex;
  align-items: center;
  gap: 6px;
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  font-family: inherit;
}

.hf-filter-btn:hover {
  border-color: var(--hf-admin);
  color: var(--hf-admin);
}

.hf-ws-status {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--hf-success);
  box-shadow: 0 0 0 3px var(--hf-success-light);
}

/* Split Pane */
.hf-inbox-split {
  display: grid;
  grid-template-columns: 380px 1fr;
  min-height: 520px;
  height: clamp(520px, 72vh, 820px);
  max-height: clamp(520px, 72vh, 820px);
}

.hf-inbox-ticket-list {
  border-right: 1px solid var(--hf-border);
  overflow-y: auto;
  background: var(--hf-surface);
}

.hf-inbox-list-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--hf-space-sm) var(--hf-space-md);
  border-bottom: 1px solid var(--hf-border-subtle);
}

.hf-inbox-list-header h3 {
  font-size: var(--hf-text-sm);
  font-weight: 700;
  color: var(--hf-ink);
  margin: 0;
}

.hf-inbox-list-count {
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
  font-weight: 500;
}

.hf-ticket-item {
  display: flex;
  gap: var(--hf-space-sm);
  padding: var(--hf-space-md);
  border-bottom: 1px solid var(--hf-border-subtle);
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  position: relative;
  text-align: left;
  width: 100%;
  border-top: none;
  border-left: none;
  border-right: none;
  background: transparent;
  color: inherit;
  font: inherit;
}

.hf-ticket-item:hover {
  background: var(--hf-surface-elevated);
}

.hf-inbox-list .hf-ticket-item.active,
.hf-inbox-list .ticket-row.active {
  background: color-mix(
    in srgb,
    var(--hf-admin) 20%,
    var(--hf-surface)
  ) !important;
  border-left: 3px solid var(--hf-admin) !important;
  box-shadow: inset 0 0 0 1px
    color-mix(in srgb, var(--hf-admin) 24%, transparent);
}

.hf-ticket-item.selected {
  background: color-mix(in srgb, var(--hf-admin) 6%, var(--hf-surface));
  box-shadow: inset 3px 0 0 var(--hf-admin-muted, var(--hf-ink-muted));
}

.hf-ticket-item.active {
  background: color-mix(in srgb, var(--hf-admin) 20%, var(--hf-surface));
  border-left: 3px solid var(--hf-admin);
  box-shadow: inset 0 0 0 1px
    color-mix(in srgb, var(--hf-admin) 24%, transparent);
}

.hf-inbox-error {
  padding: var(--hf-space-lg);
  color: var(--hf-danger);
  text-align: center;
}

.hf-inbox-thread-skeleton {
  align-self: center;
  margin: auto;
  padding: 18px 20px;
  border-radius: var(--hf-radius-md);
  background: var(--hf-surface);
  border: 1px dashed var(--hf-border);
  color: var(--hf-ink-muted);
  font-size: var(--hf-text-sm);
  font-weight: 600;
}

.hf-thread-loading-body {
  display: flex;
  min-height: 0;
}

.hf-inbox-status-group {
  margin-top: var(--hf-space-sm);
}

.hf-ws-status-wrap {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
}

.hf-ws-status-label {
  min-width: 3.5rem;
}

.hf-ws-status-wrap.is-loading .hf-ws-status-label {
  color: var(--hf-warning, #d97706);
  font-weight: 600;
}

.hf-inbox-mobile-back {
  display: none;
  border: 0;
  background: transparent;
  font-size: 1.25rem;
  cursor: pointer;
  color: var(--hf-ink);
  padding: 4px 8px;
  margin-right: 4px;
}

.support-fab-unread {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  border-radius: 999px;
  background: #ef4444;
  color: #fff;
  font-size: 11px;
  font-weight: 800;
  line-height: 20px;
  text-align: center;
}

.support-resolved-banner {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: var(--hf-space-sm);
  padding: var(--hf-space-md);
  text-align: center;
}

.hf-ticket-avatar {
  width: 40px;
  height: 40px;
  border-radius: var(--hf-radius-full);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: var(--hf-text-sm);
  color: white;
  flex-shrink: 0;
  position: relative;
}

.hf-ticket-avatar.urgent {
  background: var(--hf-danger);
}
.hf-ticket-avatar.open {
  background: var(--hf-admin);
}
.hf-ticket-avatar.resolved {
  background: var(--hf-success);
}

.hf-ticket-avatar .hf-online-dot {
  position: absolute;
  bottom: 0;
  right: 0;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  border: 2px solid var(--hf-surface);
  background: var(--hf-success);
}

.hf-ticket-info {
  flex: 1;
  min-width: 0;
}

.hf-ticket-name-row {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 2px;
}

.hf-ticket-name-row strong {
  font-size: var(--hf-text-sm);
  font-weight: 600;
  color: var(--hf-ink);
}

.hf-ticket-priority {
  padding: 1px 6px;
  border-radius: 3px;
  font-size: 9px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.hf-ticket-priority.high {
  background: var(--hf-danger-light);
  color: var(--hf-danger);
}

.hf-ticket-priority.normal {
  background: var(--hf-admin-light);
  color: var(--hf-admin);
}

.hf-ticket-priority.low {
  background: var(--hf-surface-muted);
  color: var(--hf-ink-muted);
}

.hf-ticket-preview {
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
  display: -webkit-box;
  -webkit-line-clamp: 1;
  -webkit-box-orient: vertical;
  overflow: hidden;
  margin-bottom: 4px;
}

.hf-ticket-meta-row {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
}

.hf-ticket-unread {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--hf-admin);
  flex-shrink: 0;
}

.hf-ticket-unread-count {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  border-radius: 999px;
  background: var(--hf-admin);
  color: #fff;
  font-size: 11px;
  font-weight: 700;
}

.hf-inbox-batch-btn {
  border: 1px solid var(--hf-border);
  background: var(--hf-surface);
  color: var(--hf-ink);
  border-radius: 999px;
  padding: 6px 12px;
  font-size: 12px;
  font-weight: 650;
  cursor: pointer;
}

.hf-inbox-batch-btn:hover,
.hf-inbox-batch-btn:focus-visible {
  border-color: color-mix(in srgb, var(--hf-admin) 35%, var(--hf-border));
  outline: none;
}

.hf-inbox-batch-btn.hidden {
  display: none;
}

.hf-ticket-tag {
  padding: 1px 6px;
  border-radius: 3px;
  font-size: 9px;
  font-weight: 600;
  background: var(--hf-surface-muted);
  color: var(--hf-ink-muted);
}

.hf-ticket-time {
  margin-left: auto;
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
  white-space: nowrap;
}

.hf-ticket-ai-badge {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  padding: 1px 6px;
  border-radius: 3px;
  font-size: 8px;
  font-weight: 700;
  background: var(--hf-ai-light);
  color: var(--hf-ai);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.hf-admin-confirm-overlay {
  position: fixed;
  inset: 0;
  z-index: 12100;
  display: grid;
  place-items: center;
  padding: 24px;
}

.hf-admin-confirm-overlay.hidden {
  display: none;
}

.hf-admin-confirm-backdrop {
  position: absolute;
  inset: 0;
  border: 0;
  padding: 0;
  background: rgba(8, 16, 31, 0.58);
  backdrop-filter: blur(10px);
  cursor: pointer;
}

.hf-admin-confirm-card {
  position: relative;
  z-index: 1;
  width: min(420px, calc(100vw - 40px));
  padding: 22px;
  border-radius: 18px;
  border: 1px solid var(--hf-border);
  background: var(--hf-surface);
  box-shadow: var(--hf-shadow-lg);
  display: grid;
  gap: 14px;
  text-align: center;
}

.hf-admin-confirm-title {
  margin: 0;
  font-size: 1.2rem;
  font-weight: 700;
  color: var(--hf-ink);
  letter-spacing: -0.02em;
}

.hf-admin-confirm-message {
  margin: 0;
  font-size: var(--hf-text-sm);
  line-height: 1.5;
  color: var(--hf-ink-muted);
}

.hf-admin-confirm-actions {
  display: flex;
  justify-content: center;
  gap: 10px;
  margin-top: 4px;
}

.hf-admin-confirm-btn {
  min-width: 96px;
  padding: 10px 16px;
  border-radius: var(--hf-radius-md);
  border: 1px solid var(--hf-border);
  background: var(--hf-surface-elevated);
  color: var(--hf-ink);
  font-size: var(--hf-text-sm);
  font-weight: 600;
  cursor: pointer;
}

.hf-admin-confirm-btn--primary {
  background: var(--hf-admin);
  border-color: var(--hf-admin);
  color: #fff;
}

.hf-admin-confirm-btn--danger {
  background: var(--hf-danger, #dc2626);
  border-color: var(--hf-danger, #dc2626);
  color: #fff;
}

.hf-admin-confirm-btn:hover {
  filter: brightness(1.04);
}

/* Chat Pane (right) */
.hf-chat-pane {
  display: flex;
  flex-direction: column;
  min-height: 0;
  height: 100%;
  overflow: hidden;
  background: var(--hf-surface-elevated);
}

.hf-chat-pane-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--hf-space-sm) var(--hf-space-md);
  border-bottom: 1px solid var(--hf-border);
  background: var(--hf-surface);
}

.hf-chat-pane-header--resolved {
  gap: var(--hf-space-sm);
}

.hf-admin-thread-header {
  flex: 1;
  min-width: 0;
}

.hf-admin-thread-header .hf-detail-name {
  margin: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.hf-chat-pane-actions--resolved {
  flex-shrink: 0;
}

.hf-admin-thread-identity {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
}

.hf-admin-thread-email {
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.hf-admin-chat-log.support-chat-log {
  flex: 1 1 auto;
  min-height: 0;
  overflow-y: auto;
  overscroll-behavior: contain;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  background: var(--supe-gray-50);
  font-family: var(--hf-conversation-font);
}

.hf-admin-chat-log .support-message {
  max-width: min(86%, 420px);
}

.hf-admin-chat-log .support-message-user {
  align-self: flex-start;
  flex-direction: row;
}

.hf-admin-chat-log .support-message-agent {
  align-self: flex-end;
  flex-direction: row-reverse;
}

.hf-admin-chat-system {
  align-self: center;
  max-width: 100%;
  padding: 4px 12px;
  font-size: var(--hf-conversation-meta-size);
  color: var(--hf-ink-muted);
  text-align: center;
}

.hf-admin-typing[hidden] {
  display: none !important;
}

.hf-admin-typing:not([hidden]) {
  display: block;
}

.hf-admin-typing-row {
  max-width: min(72%, 320px);
}

.hf-chat-pane-customer .support-message-avatar {
  width: 38px;
  height: 38px;
}

.hf-chat-pane-customer {
  display: flex;
  align-items: center;
  gap: var(--hf-space-sm);
}

.hf-chat-pane-customer .hf-detail-avatar {
  width: 38px;
  height: 38px;
  border-radius: var(--hf-radius-full);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  color: white;
  font-size: var(--hf-text-sm);
  background: var(--hf-admin);
}

.hf-chat-pane-customer .hf-detail-name {
  font-weight: 600;
  font-size: var(--hf-text-base);
  color: var(--hf-ink);
}

.hf-chat-pane-customer .hf-detail-meta {
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
}

.hf-chat-pane-actions {
  display: flex;
  gap: var(--hf-space-sm);
}

.hf-chat-pane-btn {
  padding: 8px 14px;
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-sm);
  background: var(--hf-surface);
  font-size: var(--hf-text-xs);
  font-weight: 600;
  color: var(--hf-ink-secondary);
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  display: flex;
  align-items: center;
  gap: 6px;
  font-family: inherit;
}

.hf-chat-pane-btn:hover {
  border-color: var(--hf-admin);
  color: var(--hf-admin);
}

.hf-chat-pane-btn.primary {
  background: var(--hf-admin);
  border-color: var(--hf-admin);
  color: white;
}

.hf-chat-pane-btn.primary:hover {
  background: var(--hf-admin-hover);
}

.hf-chat-pane-btn.danger {
  color: var(--hf-danger, #dc2626);
  border-color: rgba(220, 38, 38, 0.28);
}

.hf-chat-pane-btn.danger:hover {
  background: var(--hf-danger-light, #fee2e2);
  border-color: var(--hf-danger, #dc2626);
  color: var(--hf-danger, #dc2626);
}

.thread-action-btn.danger,
.hf-chat-pane-btn.danger {
  color: var(--hf-danger, #dc2626);
  border-color: rgba(220, 38, 38, 0.28);
}

.thread-action-btn.danger:hover,
.hf-chat-pane-btn.danger:hover {
  background: var(--hf-danger-light, #fee2e2);
  border-color: var(--hf-danger, #dc2626);
  color: var(--hf-danger, #dc2626);
}

/* Chat log */
.hf-chat-log {
  flex: 1 1 auto;
  min-height: 0;
  overflow-y: auto;
  padding: var(--hf-space-md);
  display: flex;
  flex-direction: column;
  gap: var(--hf-space-sm);
  background: var(--hf-surface-elevated);
}

/* Message bubbles */
.hf-msg {
  display: flex;
  gap: var(--hf-space-sm);
  max-width: 80%;
  animation: hfMsgIn var(--hf-duration-normal) var(--hf-ease-out);
}

@keyframes hfMsgIn {
  from {
    opacity: 0;
    transform: translateY(8px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.hf-msg.incoming {
  align-self: flex-start;
}
.hf-msg.outgoing {
  align-self: flex-end;
  flex-direction: row-reverse;
}

.hf-msg-avatar {
  width: 28px;
  height: 28px;
  border-radius: var(--hf-radius-full);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 10px;
  font-weight: 700;
  color: white;
  flex-shrink: 0;
}

.hf-msg.incoming .hf-msg-avatar {
  background: var(--hf-admin);
}
.hf-msg.outgoing .hf-msg-avatar {
  background: var(--hf-ink-muted);
}

.hf-msg-bubble {
  padding: 10px 14px;
  border-radius: var(--hf-radius-lg);
  font-size: var(--hf-text-sm);
  line-height: var(--hf-leading-relaxed);
  color: var(--hf-ink);
}

.hf-msg.incoming .hf-msg-bubble {
  background: var(--hf-surface);
  border: 1px solid var(--hf-border);
  border-bottom-left-radius: 4px;
  box-shadow: var(--hf-shadow-sm);
}

.hf-msg.outgoing .hf-msg-bubble {
  background: var(--hf-admin);
  color: white;
  border-bottom-right-radius: 4px;
}

.hf-msg-time {
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
  margin-top: 4px;
}

.hf-msg.outgoing .hf-msg-time {
  color: rgba(255, 255, 255, 0.7);
  text-align: right;
}

.hf-msg.sending {
  opacity: 0.72;
}

/* Error state for optimistic retry */
.hf-msg.error .hf-msg-bubble {
  border: 1px solid var(--hf-danger);
  background: var(--hf-danger-light);
  color: var(--hf-danger);
}

.hf-msg-error-hint {
  font-size: var(--hf-text-xs);
  color: var(--hf-danger);
  display: flex;
  align-items: center;
  gap: 4px;
  margin-top: 2px;
  cursor: pointer;
  font-weight: 600;
}

/* System message */
.hf-msg.system {
  align-self: center;
  max-width: 100%;
}

.hf-msg.system .hf-msg-bubble {
  background: transparent;
  border: none;
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
  text-align: center;
  padding: 4px 12px;
}

/* Typing indicator */
.hf-typing {
  align-self: flex-start;
  display: flex;
  gap: 8px;
  align-items: center;
  padding: 8px 0;
}

.hf-typing-avatar {
  width: 28px;
  height: 28px;
  border-radius: var(--hf-radius-full);
  background: var(--hf-admin);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 10px;
  font-weight: 700;
  color: white;
}

.hf-typing-dots {
  display: flex;
  gap: 4px;
  padding: 10px 16px;
  background: var(--hf-surface);
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-lg);
  border-bottom-left-radius: 4px;
}

.hf-typing-dots span {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--hf-ink-muted);
  animation: hfTypingBounce 1.4s infinite ease-in-out;
}

.hf-typing-dots span:nth-child(1) {
  animation-delay: 0s;
}
.hf-typing-dots span:nth-child(2) {
  animation-delay: 0.2s;
}
.hf-typing-dots span:nth-child(3) {
  animation-delay: 0.4s;
}

@keyframes hfTypingBounce {
  0%,
  80%,
  100% {
    transform: translateY(0);
  }
  40% {
    transform: translateY(-6px);
  }
}

/* Composer + AI chips */
.hf-composer {
  padding: var(--hf-space-md);
  border-top: 1px solid var(--hf-border);
  background: var(--hf-surface);
}

.hf-composer-ai-chips {
  display: flex;
  gap: var(--hf-space-xs);
  flex-wrap: wrap;
  margin-bottom: var(--hf-space-sm);
  padding-bottom: var(--hf-space-sm);
  border-bottom: 1px solid var(--hf-border-subtle);
}

.hf-ai-chip {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 5px 12px;
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-full);
  background: var(--hf-surface);
  font-size: var(--hf-text-xs);
  font-weight: 500;
  color: var(--hf-ink-secondary);
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  font-family: inherit;
}

.hf-ai-chip:hover {
  border-color: var(--hf-ai);
  color: var(--hf-ai);
  background: var(--hf-ai-light);
}

.hf-ai-chip .hf-chip-icon {
  font-size: 12px;
}

.hf-composer-row {
  display: flex;
  gap: var(--hf-space-sm);
  align-items: flex-end;
}

.hf-composer-input-wrap {
  flex: 1;
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 14px;
  border: 1.5px solid var(--hf-border);
  border-radius: var(--hf-radius-md);
  background: var(--hf-surface);
  transition: border-color var(--hf-duration-fast) var(--hf-ease-out);
}

.hf-composer-input-wrap:focus-within {
  border-color: var(--hf-admin);
  box-shadow: var(--hf-focus-ring);
}

.hf-composer-input-wrap textarea {
  flex: 1;
  border: none;
  background: transparent;
  color: var(--hf-ink);
  font-size: var(--hf-text-sm);
  font-family: inherit;
  resize: none;
  min-height: 22px;
  max-height: 100px;
  outline: none;
  line-height: var(--hf-leading-base);
}

.hf-composer-input-wrap textarea::placeholder {
  color: var(--hf-ink-muted);
}

.hf-composer-btn {
  width: 40px;
  height: 40px;
  border-radius: var(--hf-radius-sm);
  border: none;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  flex-shrink: 0;
  font-family: inherit;
}

.hf-composer-btn.send {
  background: var(--hf-admin);
  color: white;
}

.hf-composer-btn.send:hover {
  background: var(--hf-admin-hover);
  box-shadow: var(--hf-shadow-md);
}

.hf-composer-btn.send:disabled {
  opacity: 0.4;
  cursor: not-allowed;
}

.hf-composer-btn.ai-suggest,
.hf-composer-btn.ai {
  background: transparent;
  color: var(--hf-ink-muted);
  border: 1px solid var(--hf-border);
}

.hf-composer-btn.ai-suggest:hover,
.hf-composer-btn.ai:hover {
  border-color: var(--hf-ai);
  color: var(--hf-ai);
}

.hf-composer-hint {
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
  margin-top: var(--hf-space-xs);
  text-align: center;
}

/* ═══════════════════════════════════════════════════════════════════════════════
   HI-FI AI CHAT — COMPLETE REDESIGN
   ═══════════════════════════════════════════════════════════════════════════════ */

.hf-ai-nav {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--hf-space-sm) var(--hf-space-lg);
  border-bottom: 1px solid var(--hf-border);
  background: var(--hf-surface);
}

.hf-ai-nav-left {
  display: flex;
  align-items: center;
  gap: var(--hf-space-md);
}

.hf-ai-brand {
  display: flex;
  align-items: center;
  gap: 8px;
}

.hf-ai-brand-icon {
  width: 32px;
  height: 32px;
  border-radius: var(--hf-radius-sm);
  background: var(--hf-gradient-ai);
  display: flex;
  align-items: center;
  justify-content: center;
  color: white;
  font-size: 16px;
}

.hf-ai-brand-name {
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-weight: 800;
  font-size: var(--hf-text-base);
  color: var(--hf-ink);
}

.hf-ai-brand-badge {
  padding: 2px 8px;
  border-radius: 4px;
  background: var(--hf-ai-light);
  color: var(--hf-ai);
  font-size: 9px;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.hf-ai-nav-center {
  display: flex;
  gap: 4px;
}

.hf-ai-nav-pill {
  padding: 6px 14px;
  border: none;
  border-radius: var(--hf-radius-full);
  background: transparent;
  font-size: var(--hf-text-xs);
  font-weight: 600;
  color: var(--hf-ink-muted);
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  font-family: inherit;
}

.hf-ai-nav-pill:hover {
  color: var(--hf-ink-secondary);
  background: var(--hf-surface-muted);
}

.hf-ai-nav-pill.active {
  background: var(--hf-ai-light);
  color: var(--hf-ai);
}

.hf-ai-nav-right {
  display: flex;
  align-items: center;
  gap: var(--hf-space-sm);
}

.hf-ai-nav-btn {
  padding: 8px 12px;
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-sm);
  background: var(--hf-surface);
  font-size: var(--hf-text-xs);
  font-weight: 600;
  color: var(--hf-ink-secondary);
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 6px;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  font-family: inherit;
}

.hf-ai-nav-btn:hover {
  border-color: var(--hf-ai);
  color: var(--hf-ai);
}

/* AI Layout */
.hf-ai-layout {
  display: flex;
  flex-direction: column;
  height: 600px;
}

/* AI Messages area */
.hf-ai-messages {
  flex: 1;
  overflow-y: auto;
  padding: var(--hf-space-lg);
  display: flex;
  flex-direction: column;
  gap: var(--hf-space-md);
  background: var(--hf-surface-elevated);
}

/* AI Welcome */
.hf-ai-welcome {
  text-align: center;
  padding: var(--hf-space-xl) var(--hf-space-lg) var(--hf-space-lg);
}

.hf-ai-welcome-icon {
  width: 64px;
  height: 64px;
  border-radius: var(--hf-radius-lg);
  background: var(--hf-gradient-ai);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto var(--hf-space-md);
  font-size: 28px;
  box-shadow: var(--hf-shadow-glow-ai);
}

.hf-ai-welcome h2 {
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-size: var(--hf-text-lg);
  font-weight: 700;
  color: var(--hf-ink);
  margin-bottom: 6px;
}

.hf-ai-welcome p {
  font-size: var(--hf-text-sm);
  color: var(--hf-ink-muted);
  max-width: 480px;
  margin: 0 auto var(--hf-space-md);
}

.hf-welcome-chips {
  display: flex;
  flex-wrap: wrap;
  gap: var(--hf-space-sm);
  justify-content: center;
  max-width: 600px;
  margin: 0 auto;
}

.hf-welcome-chip {
  padding: 10px 18px;
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-full);
  background: var(--hf-surface);
  font-size: var(--hf-text-sm);
  font-weight: 500;
  color: var(--hf-ink-secondary);
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  font-family: inherit;
}

.hf-welcome-chip:hover {
  border-color: var(--hf-ai);
  color: var(--hf-ai);
  background: var(--hf-ai-light);
  transform: translateY(-1px);
  box-shadow: var(--hf-shadow-md);
}

/* Timeline cards */
.hf-timeline-card {
  display: flex;
  gap: var(--hf-space-sm);
  padding: var(--hf-space-md);
  background: var(--hf-surface);
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-lg);
  box-shadow: var(--hf-shadow-sm);
  animation: hfCardIn var(--hf-duration-slow) var(--hf-ease-brand);
}

@keyframes hfCardIn {
  from {
    opacity: 0;
    transform: translateY(12px) scale(0.98);
  }
  to {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
}

.hf-timeline-card.streaming {
  border-color: var(--hf-ai);
  box-shadow: var(--hf-shadow-glow-ai);
}

.hf-timeline-card .hf-card-line {
  width: 3px;
  border-radius: 2px;
  flex-shrink: 0;
  background: var(--hf-gradient-ai);
}

.hf-timeline-card .hf-card-body {
  flex: 1;
}

.hf-timeline-card .hf-card-header {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 6px;
}

.hf-timeline-card .hf-card-header .hf-card-label {
  font-size: var(--hf-text-xs);
  font-weight: 700;
  color: var(--hf-ai);
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.hf-timeline-card .hf-card-header .hf-card-status {
  font-size: 9px;
  padding: 1px 6px;
  border-radius: 3px;
  background: var(--hf-success-light);
  color: var(--hf-success);
  font-weight: 600;
}

.hf-timeline-card .hf-card-title {
  font-size: var(--hf-text-base);
  font-weight: 600;
  color: var(--hf-ink);
  margin-bottom: 4px;
}

.hf-timeline-card .hf-card-desc {
  font-size: var(--hf-text-sm);
  color: var(--hf-ink-secondary);
  line-height: var(--hf-leading-relaxed);
}

.hf-timeline-card .hf-card-meta {
  display: flex;
  gap: var(--hf-space-md);
  margin-top: var(--hf-space-sm);
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
}

/* AI message */
.hf-ai-message {
  display: flex;
  gap: var(--hf-space-sm);
  max-width: 85%;
  animation: hfMsgIn var(--hf-duration-normal) var(--hf-ease-out);
}

.hf-ai-message .hf-ai-msg-avatar {
  width: 32px;
  height: 32px;
  border-radius: var(--hf-radius-sm);
  background: var(--hf-gradient-ai);
  display: flex;
  align-items: center;
  justify-content: center;
  color: white;
  font-size: 16px;
  flex-shrink: 0;
}

.hf-ai-message .hf-ai-msg-bubble {
  padding: 12px 16px;
  background: var(--hf-surface);
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-lg);
  border-bottom-left-radius: 4px;
  box-shadow: var(--hf-shadow-sm);
  font-size: var(--hf-text-sm);
  line-height: var(--hf-leading-relaxed);
  color: var(--hf-ink-secondary);
}

.hf-ai-message .hf-ai-msg-bubble strong {
  color: var(--hf-ink);
}

/* Streaming caret */
.hf-streaming-caret {
  display: inline-block;
  width: 6px;
  height: 14px;
  background: var(--hf-ai);
  margin-left: 2px;
  animation: hfBlink 0.8s step-end infinite;
  vertical-align: text-bottom;
  border-radius: 1px;
}

@keyframes hfBlink {
  0%,
  100% {
    opacity: 1;
  }
  50% {
    opacity: 0;
  }
}

/* User message in AI chat */
.hf-user-message {
  display: flex;
  gap: var(--hf-space-sm);
  max-width: 75%;
  align-self: flex-end;
  animation: hfMsgIn var(--hf-duration-normal) var(--hf-ease-out);
}

.hf-user-message .hf-user-bubble {
  padding: 12px 16px;
  background: var(--hf-admin);
  color: white;
  border-radius: var(--hf-radius-lg);
  border-bottom-right-radius: 4px;
  font-size: var(--hf-text-sm);
  line-height: var(--hf-leading-relaxed);
}

/* Sticky composer */
.hf-ai-composer-sticky {
  padding: var(--hf-space-md);
  border-top: 1px solid var(--hf-border);
  background: var(--hf-surface);
  position: relative;
}

.hf-ai-composer-sticky::before {
  content: '';
  position: absolute;
  top: -24px;
  left: 0;
  right: 0;
  height: 24px;
  background: linear-gradient(transparent, var(--hf-surface));
  pointer-events: none;
}

.hf-ai-composer-row {
  display: flex;
  gap: var(--hf-space-sm);
  align-items: flex-end;
}

.hf-ai-composer-input-wrap {
  flex: 1;
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 12px 16px;
  border: 1.5px solid var(--hf-border);
  border-radius: var(--hf-radius-lg);
  background: var(--hf-surface-elevated);
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
}

.hf-ai-composer-input-wrap:focus-within {
  border-color: var(--hf-ai);
  box-shadow: 0 0 0 3px var(--hf-ai-glow);
  background: var(--hf-surface);
}

.hf-ai-composer-input-wrap .hf-ai-composer-badge {
  padding: 3px 8px;
  border-radius: 4px;
  background: var(--hf-gradient-ai);
  color: white;
  font-size: 9px;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  flex-shrink: 0;
}

.hf-ai-composer-input-wrap textarea {
  flex: 1;
  border: none;
  background: transparent;
  color: var(--hf-ink);
  font-size: var(--hf-text-base);
  font-family: inherit;
  resize: none;
  min-height: 24px;
  max-height: 120px;
  outline: none;
  line-height: var(--hf-leading-base);
}

.hf-ai-composer-input-wrap textarea::placeholder {
  color: var(--hf-ink-muted);
}

.hf-ai-composer-actions {
  display: flex;
  gap: 6px;
}

.hf-ai-composer-btn {
  width: 40px;
  height: 40px;
  border-radius: var(--hf-radius-sm);
  border: none;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  flex-shrink: 0;
  font-family: inherit;
}

.hf-ai-composer-btn.send {
  width: 48px;
  height: 48px;
  background: var(--hf-gradient-ai);
  color: white;
  border-radius: var(--hf-radius-md);
}

.hf-ai-composer-btn.send:hover {
  box-shadow: var(--hf-shadow-glow-ai);
  transform: scale(1.05);
}

.hf-ai-composer-btn.send:disabled {
  opacity: 0.4;
  cursor: not-allowed;
  transform: none;
}

.hf-ai-composer-btn.tool {
  background: transparent;
  color: var(--hf-ink-muted);
  border: 1px solid var(--hf-border);
}

.hf-ai-composer-btn.tool:hover {
  border-color: var(--hf-ai);
  color: var(--hf-ai);
}

/* Contextual suggestion chips above AI composer */
.hf-ai-suggestions {
  display: flex;
  gap: var(--hf-space-xs);
  flex-wrap: wrap;
  margin-bottom: var(--hf-space-sm);
  padding-bottom: var(--hf-space-sm);
  border-bottom: 1px solid var(--hf-border-subtle);
}

.hf-ai-suggestion-chip {
  padding: 6px 14px;
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-full);
  background: var(--hf-surface-elevated);
  font-size: var(--hf-text-xs);
  font-weight: 500;
  color: var(--hf-ink-secondary);
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  display: flex;
  align-items: center;
  gap: 4px;
  font-family: inherit;
}

.hf-ai-suggestion-chip:hover {
  border-color: var(--hf-ai);
  color: var(--hf-ai);
  background: var(--hf-ai-light);
}

.hf-ai-suggestion-chip .hf-sparkle {
  font-size: 12px;
}

/* ─── RESPONSIVE OVERRIDES ──────────────────────────────────────────────────── */
@media (max-width: 1024px) {
  .hf-kpi-grid {
    grid-template-columns: repeat(2, 1fr);
  }
  .hf-charts-row {
    grid-template-columns: 1fr;
  }
  .hf-inbox-split {
    grid-template-columns: 1fr;
  }
  .hf-inbox-ticket-list {
    max-height: 300px;
    border-right: none;
    border-bottom: 1px solid var(--hf-border);
  }
}

@media (max-width: 640px) {
  .hf-kpi-grid {
    grid-template-columns: 1fr;
  }
  .hf-nav-links {
    display: none;
  }
  .hf-inbox-topbar {
    flex-direction: column;
    gap: var(--hf-space-sm);
  }
  .hf-dash-header {
    flex-direction: column;
    gap: var(--hf-space-sm);
    align-items: flex-start;
  }
  .hf-ai-nav-center {
    display: none;
  }
}

/* ─── UTILITIES ──────────────────────────────────────────────────────────────── */
.hf-mt-xs {
  margin-top: var(--hf-space-xs);
}
.hf-mt-sm {
  margin-top: var(--hf-space-sm);
}
.hf-mt-md {
  margin-top: var(--hf-space-md);
}
.hf-mb-sm {
  margin-bottom: var(--hf-space-sm);
}
.hf-mb-md {
  margin-bottom: var(--hf-space-md);
}
.hf-text-muted {
  color: var(--hf-ink-muted);
}
.hf-text-sm {
  font-size: var(--hf-text-sm);
}
.hf-flex {
  display: flex;
}
.hf-flex-center {
  align-items: center;
}
.hf-gap-sm {
  gap: var(--hf-space-sm);
}
.hf-gap-xs {
  gap: var(--hf-space-xs);
}

.supe-table-pager {
  align-items: center;
  border-top: 1px solid var(--hf-border);
  color: var(--hf-ink-muted);
  display: flex;
  font-size: var(--hf-text-sm);
  gap: var(--hf-space-sm);
  justify-content: flex-end;
  padding: var(--hf-space-sm);
}

.supe-table-pager button[disabled] {
  cursor: not-allowed;
  opacity: 0.45;
}

/* ─── SKELETON LOADING ───────────────────────────────────────────────────────── */
.hf-skeleton {
  background: linear-gradient(
    90deg,
    var(--skeleton-base, rgba(0, 0, 0, 0.04)) 0%,
    var(--skeleton-shimmer, rgba(0, 0, 0, 0.08)) 50%,
    var(--skeleton-base, rgba(0, 0, 0, 0.04)) 100%
  );
  background-size: 200% 100%;
  animation: hfShimmer 1.5s infinite;
  border-radius: var(--hf-radius-sm);
}

@keyframes hfShimmer {
  0% {
    background-position: 200% 0;
  }
  100% {
    background-position: -200% 0;
  }
}

/* ═══════════════════════════════════════════════════════════════════════════════
   CRM PREMIUM REDESIGN — Admin-CRM-Redesign.html alignment (2026-06-19)
   ═══════════════════════════════════════════════════════════════════════════════ */

.supe-admin-shell:not(.hf-crm-shell) {
  width: min(1440px, 100%);
  margin: 0 auto;
  padding: clamp(18px, 3vw, 34px);
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-xl);
  background: var(--hf-surface);
  box-shadow: var(--hf-shadow-lg);
}

.hf-crm-workspace {
  padding: 0;
}

.supe-admin-status.is-collapsed {
  display: none;
}

.admin-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--hf-space-md);
  padding: var(--hf-space-md) 0;
  margin-bottom: var(--hf-space-lg);
  border-bottom: 1px solid var(--hf-border);
  flex-wrap: wrap;
}

.admin-brand {
  display: flex;
  align-items: center;
  gap: 14px;
  min-width: 220px;
}

.admin-logo {
  width: 40px;
  height: 40px;
  background: var(--hf-gradient-primary);
  border-radius: var(--hf-radius-md);
  display: flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  font-family: 'Plus Jakarta Sans', 'Inter', sans-serif;
  font-weight: 800;
  font-size: 18px;
  box-shadow: var(--hf-shadow-glow-navy, 0 8px 24px rgba(26, 58, 107, 0.25));
}

.admin-brand-text h1 {
  font-family: 'Plus Jakarta Sans', 'Inter', sans-serif;
  font-size: var(--hf-text-lg);
  font-weight: 800;
  color: var(--hf-ink);
  line-height: 1.2;
  margin: 0;
}

.admin-brand-text span {
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
  font-weight: 500;
}

.admin-nav-tabs {
  display: flex;
  align-items: center;
  gap: 4px;
  flex: 1;
  justify-content: center;
  flex-wrap: wrap;
}

.admin-nav-tab {
  padding: 8px 16px;
  border-radius: var(--hf-radius-full);
  font-size: var(--hf-text-sm);
  font-weight: 600;
  color: var(--hf-ink-muted);
  background: transparent;
  border: 1px solid transparent;
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  font-family: inherit;
}

.admin-nav-tab:hover {
  color: var(--hf-ink-secondary);
  background: var(--hf-surface-muted);
}

.admin-nav-tab.active {
  color: var(--hf-primary, var(--hf-admin));
  background: var(--hf-navy-100, var(--hf-admin-light));
  border-color: var(--hf-border);
}

.admin-header-actions {
  display: flex;
  align-items: center;
  gap: var(--hf-space-sm);
}

.admin-back-link {
  display: inline-flex;
  align-items: center;
  padding: 8px 12px;
  border-radius: var(--hf-radius-full);
  border: 1px solid var(--hf-border);
  background: var(--hf-surface);
  color: var(--hf-ink-secondary);
  font-size: var(--hf-text-sm);
  font-weight: 600;
  text-decoration: none;
  white-space: nowrap;
  transition:
    border-color var(--hf-duration-fast) var(--hf-ease-out),
    color var(--hf-duration-fast) var(--hf-ease-out),
    background var(--hf-duration-fast) var(--hf-ease-out);
}

.admin-back-link:hover {
  border-color: var(--hf-primary-light, var(--hf-admin));
  color: var(--hf-primary, var(--hf-admin));
  background: var(--hf-admin-light);
}

.hf-dashboard-secondary {
  margin-top: var(--hf-space-lg);
}

.admin-header .theme-toggle {
  width: 40px;
  height: 40px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: var(--hf-radius-full);
  border: 1px solid var(--hf-border);
  background: var(--hf-surface);
  color: var(--hf-ink-secondary);
  cursor: pointer;
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
  font-size: 18px;
}

.admin-header .theme-toggle:hover {
  border-color: var(--hf-primary-light, var(--hf-admin));
  background: var(--hf-admin-light);
}

.admin-user {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 6px 12px 6px 6px;
  border-radius: var(--hf-radius-full);
  background: var(--hf-surface);
  border: 1px solid var(--hf-border);
}

.admin-user-avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--hf-gradient-accent);
  display: flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  font-weight: 700;
  font-size: 13px;
}

.admin-user-info {
  line-height: 1.2;
}

.admin-user-info strong {
  display: block;
  font-size: var(--hf-text-sm);
  color: var(--hf-ink);
}

.admin-user-info small {
  display: block;
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
  max-width: 180px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.section-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: var(--hf-space-lg);
  flex-wrap: wrap;
  gap: var(--hf-space-sm);
}

.section-header-left {
  display: flex;
  align-items: center;
  gap: 12px;
}

.section-icon {
  width: 36px;
  height: 36px;
  border-radius: var(--hf-radius-sm);
  background: var(--hf-admin-light);
  color: var(--hf-admin);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 16px;
}

.section-title {
  font-family: 'Plus Jakarta Sans', 'Inter', sans-serif;
  font-size: var(--hf-text-xl);
  font-weight: 800;
  color: var(--hf-ink);
  letter-spacing: -0.02em;
  margin: 0;
}

.section-badge {
  padding: 4px 12px;
  border-radius: var(--hf-radius-full);
  font-size: var(--hf-text-xs);
  font-weight: 700;
  background: var(--hf-success-light);
  color: var(--hf-success);
}

.stat-row,
.hf-kpi-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: var(--hf-space-md);
  margin-bottom: var(--hf-space-xl);
}

.stat-card,
.hf-kpi-card {
  position: relative;
  overflow: hidden;
}

.stat-card::before,
.hf-kpi-card::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 3px;
}

.stat-row .stat-card:nth-child(1)::before,
.hf-kpi-grid .hf-kpi-card:nth-child(1)::before {
  background: var(--hf-gradient-primary);
}

.stat-row .stat-card:nth-child(2)::before,
.hf-kpi-grid .hf-kpi-card:nth-child(2)::before {
  background: var(--hf-gradient-accent);
}

.stat-row .stat-card:nth-child(3)::before,
.hf-kpi-grid .hf-kpi-card:nth-child(3)::before {
  background: linear-gradient(135deg, #059669 0%, #34d399 100%);
}

.stat-row .stat-card:nth-child(4)::before,
.hf-kpi-grid .hf-kpi-card:nth-child(4)::before {
  background: linear-gradient(135deg, #dc2626 0%, #f87171 100%);
}

.stat-card-header,
.hf-kpi-top {
  margin-bottom: var(--hf-space-sm);
}

.stat-label,
.hf-kpi-label {
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.stat-icon.hf-kpi-icon::before {
  display: none;
}

.stat-value-group {
  display: flex;
  align-items: baseline;
  gap: 10px;
}

.stat-sub {
  font-size: var(--hf-text-sm);
  color: var(--hf-ink-muted);
  margin-top: var(--hf-space-xs);
}

.dashboard-grid,
.hf-charts-row {
  grid-template-columns: 1.8fr 1fr;
}

.chart-card,
.hf-chart-card {
  padding: var(--hf-space-lg);
}

.date-range-group,
.hf-chart-tabs,
.hf-inbox-toggle-group {
  display: flex;
  gap: 4px;
  background: var(--hf-bg);
  padding: 3px;
  border-radius: var(--hf-radius-sm);
}

.date-range-opt,
.hf-chart-tab,
.hf-inbox-toggle {
  padding: 6px 14px;
  font-size: var(--hf-text-xs);
  font-weight: 600;
  border: none;
  border-radius: 6px;
  background: transparent;
  color: var(--hf-ink-muted);
  cursor: pointer;
  font-family: inherit;
}

.date-range-opt.active,
.hf-chart-tab.active,
.hf-inbox-toggle.active {
  background: var(--hf-surface);
  color: var(--hf-ink);
  box-shadow: var(--hf-shadow-sm);
}

.quick-actions {
  display: flex;
  flex-direction: column;
  gap: var(--hf-space-sm);
}

.quick-action-card {
  display: flex;
  align-items: center;
  gap: var(--hf-space-md);
  padding: var(--hf-space-md);
  background: var(--hf-surface);
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-md);
  transition: all var(--hf-duration-fast) var(--hf-ease-out);
}

.quick-action-card:hover {
  border-color: var(--hf-border-strong, var(--hf-border));
  box-shadow: var(--hf-shadow-sm);
  transform: translateX(4px);
}

.quick-action-icon {
  width: 44px;
  height: 44px;
  border-radius: var(--hf-radius-sm);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 18px;
  flex-shrink: 0;
}

.quick-action-icon.purple {
  background: #f3e8ff;
  color: #7c3aed;
}

.quick-action-icon.blue {
  background: var(--hf-admin-light);
  color: var(--hf-admin);
}

.quick-action-icon.green {
  background: var(--hf-success-light);
  color: var(--hf-success);
}

.quick-action-text {
  flex: 1;
  line-height: 1.3;
}

.quick-action-text strong {
  display: block;
  font-size: var(--hf-text-sm);
  color: var(--hf-ink);
}

.quick-action-text small {
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
}

.quick-action-arrow {
  color: var(--hf-ink-muted);
  font-size: 12px;
}

.support-inbox {
  background: var(--hf-surface);
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-xl);
  overflow: hidden;
  box-shadow: var(--hf-shadow-lg);
}

.inbox-layout,
.hf-inbox-split {
  display: grid;
  grid-template-columns: 380px 1fr;
  min-height: 520px;
  height: clamp(520px, 72vh, 820px);
  max-height: clamp(520px, 72vh, 820px);
}

.inbox-sidebar {
  border-right: 1px solid var(--hf-border);
  display: flex;
  flex-direction: column;
  background: var(--hf-surface-elevated);
}

.inbox-toolbar,
.hf-inbox-topbar {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: var(--hf-space-md);
  border-bottom: 1px solid var(--hf-border);
  background: transparent;
}

.inbox-search,
.hf-inbox-search {
  flex: 1;
  min-width: 0;
}

.inbox-search .search-ic {
  color: var(--hf-ink-muted);
  font-size: 14px;
}

.inbox-ticket-list,
.hf-inbox-list {
  flex: 1;
  overflow-y: auto;
}

.ticket-row,
.hf-ticket-item {
  border-left: 3px solid transparent;
}

.ticket-row.selected,
.hf-ticket-item.selected {
  background: color-mix(in srgb, var(--hf-admin) 6%, var(--hf-surface));
  border-left-color: var(--hf-admin-muted, var(--hf-ink-muted));
}

.ticket-row.active,
.hf-ticket-item.active {
  background: var(--hf-admin-light);
  border-left-color: var(--hf-admin);
}

.inbox-thread,
.hf-chat-pane {
  display: flex;
  flex-direction: column;
  min-height: 0;
  height: 100%;
  overflow: hidden;
}

.hf-inbox-empty-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  flex: 1;
  padding: var(--hf-space-xl);
  text-align: center;
}

.hf-inbox-empty-state h3 {
  margin: var(--hf-space-md) 0 var(--hf-space-xs);
  font-size: var(--hf-text-base);
  color: var(--hf-ink);
}

.hf-inbox-empty-state p {
  font-size: var(--hf-text-sm);
  color: var(--hf-ink-muted);
}

.thread-header,
.hf-chat-pane-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--hf-space-md) var(--hf-space-lg);
  border-bottom: 1px solid var(--hf-border);
}

.thread-customer,
.hf-chat-pane-customer {
  display: flex;
  align-items: center;
  gap: 12px;
}

.thread-customer-avatar,
.hf-detail-avatar {
  width: 44px;
  height: 44px;
  border-radius: var(--hf-radius-full);
  background: var(--hf-gradient-primary);
  display: flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  font-weight: 700;
  font-size: 16px;
}

.thread-customer-info h3,
.hf-detail-name {
  font-size: var(--hf-text-md);
  font-weight: 700;
  color: var(--hf-ink);
  line-height: 1.2;
  margin: 0;
}

.thread-customer-info .sub,
.hf-detail-meta {
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
}

.thread-actions,
.hf-chat-pane-actions {
  display: flex;
  gap: 8px;
}

.thread-action-btn,
.hf-chat-pane-btn {
  padding: 8px 16px;
  font-size: var(--hf-text-xs);
  font-weight: 700;
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-sm);
  background: var(--hf-surface);
  color: var(--hf-ink-secondary);
  cursor: pointer;
  font-family: inherit;
}

.thread-action-btn.primary,
.hf-chat-pane-btn.primary {
  background: var(--hf-primary, var(--hf-admin));
  border-color: var(--hf-primary, var(--hf-admin));
  color: #fff;
}

.thread-context-bar {
  display: flex;
  align-items: center;
  gap: var(--hf-space-md);
  padding: var(--hf-space-sm) var(--hf-space-lg);
  background: var(--hf-surface-elevated);
  border-bottom: 1px solid var(--hf-border);
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-secondary);
  flex-wrap: wrap;
}

.context-chip {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  border-radius: var(--hf-radius-full);
  background: var(--hf-surface);
  border: 1px solid var(--hf-border);
}

.context-chip .chip-label {
  color: var(--hf-ink-muted);
}

.context-chip .chip-value {
  font-weight: 700;
  color: var(--hf-ink);
}

.thread-header,
.hf-chat-pane-header,
.thread-context-bar,
.ai-suggestion-bar,
.hf-composer-ai-chips,
.thread-composer,
.hf-composer,
.hf-thread-resolved {
  flex-shrink: 0;
}

.thread-messages.hf-chat-log:not(.hf-admin-chat-log),
.hf-chat-log:not(.hf-admin-chat-log) {
  flex: 1 1 auto;
  min-height: 0;
  overflow-y: auto;
  padding: var(--hf-space-lg);
  display: flex;
  flex-direction: column;
  gap: var(--hf-space-md);
  background: var(--hf-bg-warm, var(--hf-bg));
}

.msg,
.hf-msg {
  display: flex;
  gap: 10px;
  max-width: 80%;
}

.msg.incoming,
.hf-msg.incoming {
  align-self: flex-start;
}

.msg.outgoing,
.hf-msg.outgoing {
  align-self: flex-end;
  flex-direction: row-reverse;
}

.msg-bubble,
.hf-msg-bubble {
  padding: 10px 14px;
  border-radius: var(--hf-radius-md);
  font-size: var(--hf-text-sm);
  line-height: 1.5;
}

.msg.incoming .msg-bubble,
.hf-msg.incoming .hf-msg-bubble {
  background: var(--hf-surface);
  border: 1px solid var(--hf-border);
  color: var(--hf-ink);
  border-bottom-left-radius: 4px;
}

.msg.outgoing .msg-bubble,
.hf-msg.outgoing .hf-msg-bubble {
  background: var(--hf-primary, var(--hf-admin));
  color: #fff;
  border-bottom-right-radius: 4px;
}

.ai-suggestion-bar,
.hf-composer-ai-chips {
  display: flex;
  gap: 6px;
  padding: var(--hf-space-xs) var(--hf-space-lg);
  border-top: 1px solid var(--hf-border);
  background: var(--hf-surface);
  overflow-x: auto;
}

.ai-suggestion-chip,
.hf-ai-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 14px;
  border-radius: var(--hf-radius-full);
  background: var(--hf-admin-light);
  border: 1px solid transparent;
  font-size: var(--hf-text-xs);
  font-weight: 600;
  color: var(--hf-admin);
  cursor: pointer;
  white-space: nowrap;
  font-family: inherit;
}

.ai-suggestion-chip .ai-badge {
  font-size: 8px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.06em;
}

.thread-composer,
.hf-composer {
  padding: var(--hf-space-md) var(--hf-space-lg);
  border-top: 1px solid var(--hf-border);
  background: var(--hf-surface);
}

.composer-row,
.hf-composer-row {
  display: flex;
  align-items: flex-end;
  gap: 10px;
}

.composer-textarea,
.hf-composer textarea {
  flex: 1;
  min-height: 44px;
  max-height: 120px;
  padding: 12px 16px;
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-md);
  background: var(--hf-bg);
  font-family: inherit;
  font-size: var(--hf-text-sm);
  color: var(--hf-ink);
  resize: none;
}

.composer-send,
.hf-composer-btn.send {
  width: 44px;
  height: 44px;
  display: flex;
  align-items: center;
  justify-content: center;
  border: none;
  border-radius: var(--hf-radius-md);
  background: var(--hf-primary, var(--hf-admin));
  color: #fff;
  cursor: pointer;
  flex-shrink: 0;
  font-size: 18px;
}

.composer-hint,
.hf-composer-hint {
  font-size: var(--hf-text-xs);
  color: var(--hf-ink-muted);
  text-align: center;
  margin-top: var(--hf-space-xs);
}

.hf-thread-resolved {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 14px;
  background: var(--hf-success-light);
  color: var(--hf-success);
  font-weight: 700;
  border-top: 1px solid var(--hf-border);
}

.hf-crm-panel {
  background: var(--hf-surface);
  border: 1px solid var(--hf-border);
  border-radius: var(--hf-radius-lg);
  padding: var(--hf-space-lg);
  box-shadow: var(--hf-shadow-sm);
}

.hf-crm-toolbar {
  margin-bottom: var(--hf-space-md);
}

.hf-inbox-batch-btn {
  padding: 8px 12px;
  border-radius: var(--hf-radius-sm);
  border: 1px solid var(--hf-border);
  background: var(--hf-surface);
  font-size: var(--hf-text-xs);
  font-weight: 700;
  cursor: pointer;
  white-space: nowrap;
}

.hf-inbox-batch-btn.hidden {
  display: none;
}

@media (max-width: 1200px) {
  .stat-row,
  .hf-kpi-grid {
    grid-template-columns: repeat(2, 1fr);
  }

  .dashboard-grid,
  .hf-charts-row {
    grid-template-columns: 1fr;
  }

  .inbox-layout,
  .hf-inbox-split {
    grid-template-columns: 1fr;
  }

  .inbox-sidebar {
    max-height: 320px;
    border-right: none;
    border-bottom: 1px solid var(--hf-border);
  }

  .hf-inbox-split.hf-inbox-thread-open .inbox-sidebar {
    display: none;
  }

  .hf-inbox-split.hf-inbox-thread-open .inbox-thread {
    min-height: 60vh;
  }

  .hf-inbox-mobile-back {
    display: inline-flex;
    align-items: center;
  }
}

@media (max-width: 768px) {
  .admin-header {
    flex-direction: column;
    align-items: stretch;
  }

  .admin-nav-tabs {
    justify-content: flex-start;
    overflow-x: auto;
    flex-wrap: nowrap;
  }

  .admin-header-actions {
    justify-content: flex-end;
  }

  .stat-row,
  .hf-kpi-grid {
    grid-template-columns: 1fr;
  }

  .admin-user-info small {
    max-width: 120px;
  }
}